Onsite IT Support Technician - Deskside Expert

Lucid Support Services Ltd; Scunthorpe; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Life assurance benefit

23 days annual leave

Ongoing training and professional dev.

Supportive team environment

Enterprise IT environments

Job summary

Lucid seeks a Deskside Support Technician based in Scunthorpe to provide hands-on IT support for desktops, laptops, software and peripherals, resolving issues and ensuring a positive user experience.

You will work with Service Desk and infrastructure teams, own incidents from diagnosis to resolution, and contribute to knowledge sharing, documentation, and service improvement while upholding our customer‑focused standards.

Qualifications

• Experience in Deskside IT support or similar roles.
• Strong knowledge of Windows operating systems.
• Experience with Microsoft 365 applications.
• Excellent troubleshooting and diagnostic skills.
• Strong verbal and written communication skills.
• Ability to manage and prioritise multiple workloads effectively.

Responsibilities

• Provide onsite and deskside IT support for end users.
• Take ownership of incidents and service requests from diagnosis through to resolution.
• Investigate and resolve desktop, hardware, software, and application issues.
• Escalate complex technical issues where appropriate while maintaining ownership of the ticket.
• Build strong relationships with users and stakeholders through excellent customer service.
• Ensure accurate ticket updates and maintain high-quality documentation.
• Support device deployment, configuration, and replacement activities.
• Contribute to continuous improvement initiatives and knowledge sharing within the team.
• Follow established IT service management processes and best practices.
• Maintain service excellence while meeting agreed response and resolution targets.

Skills

Deskside Support

Windows OS

Microsoft 365

Troubleshooting

Customer service

Communication

Education

ITIL Foundation

CompTIA A+

Microsoft Windows and Microsoft 365 certifications

Job description

Lucid seeks a Deskside Support Technician based in Scunthorpe to provide hands-on IT support for desktops, laptops, software and peripherals, resolving issues and ensuring a positive user experience.

You will work with Service Desk and infrastructure teams, own incidents from diagnosis to resolution, and contribute to knowledge sharing, documentation, and service improvement while upholding our customer‑focused standards.