Onsite IT Support Technician

Aviva; Norwich; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus opportunity

Pension scheme

Holiday entitlement

Private Medical Benefit

Employee discounts

Matching Share Plan

Save As You Earn

Volunteer days

Wellbeing support

Job summary

Aviva in Norwich is seeking an Onsite Support IT Technician to keep colleagues connected and productive with 1st and 2nd line IT support. You will resolve technical issues and improve the colleague experience on a day-to-day basis.

This fully onsite role requires excellent customer service, familiarity with Windows 11, Microsoft 365, Active Directory, Entra and MECM, plus device management for iOS. Occasional travel to other Aviva locations may be required.

Qualifications

• Excellent customer service and collaboration skills, with a genuine passion for helping others.
• Experience providing 1st and 2nd line IT support within a large organisation.
• Ability to prioritise and manage multiple tasks in a busy customer-focused environment.
• Good working knowledge of Windows 11, Microsoft 365, Active Directory, Microsoft Entra, Microsoft MECM, ServiceNow and Apple iOS.
• Experience supporting mobile devices (iPhone & iPad), Microsoft Intune and VPN technologies.

Responsibilities

• Provide 1st and 2nd line IT support, resolving technical issues and delivering a great colleague experience.
• Work closely with technology teams across Aviva to keep workplace technology running smoothly.
• Occasionally travel to support colleagues at other Aviva locations.
• Attend onsite role five days per week.

Skills

Customer service

1st & 2nd line IT support

Task prioritisation

Windows 11

Microsoft 365

Active Directory

Microsoft Entra

Microsoft MECM

ServiceNow

Apple iOS

Microsoft Intune

VPN technologies

Tools

Windows 11

Microsoft 365

Active Directory

Microsoft Entra

Microsoft MECM

ServiceNow

Apple iOS

Microsoft Intune

VPN technologies

Job description

Onsite Support IT Technician

Location: Norwich – 100% Onsite

Salary: Circa £32k

Are you someone who enjoys working with technology and helping people solve their IT problems?

We have a fantastic opportunity to join our Onsite Support IT team in Norwich. If you pride yourself on delivering excellent customer service, enjoy a hands-on technical role and like making things easier for others, we'd love to hear from you.

A bit about the job

You’ll join our friendly Onsite Support IT team in Norwich, helping colleagues stay connected, productive and supported every day. You’ll provide 1st and 2nd line IT support, resolving technical issues and delivering a great colleague experience. Working closely with technology teams across Aviva, you’ll help keep our workplace technology running smoothly and efficiently.

You’ll be accountable for providing timely support, maintaining service quality and helping colleagues get the most from their technology. There may also be occasional travel to support colleagues at other Aviva locations.

Please note - this is a fully onsite role based in our Norwich office, with attendance required five days per week.

Skills and experience we're looking for:

• Excellent customer service and collaboration skills, with a genuine passion for helping others.
• Experience providing 1st and 2nd line IT support within a large organisation.
• Ability to prioritise and manage multiple tasks in a busy customer-focused environment.
• Good working knowledge of Windows 11, Microsoft 365, Active Directory, Microsoft Entra, Microsoft MECM, ServiceNow and Apple iOS.
• Experience supporting mobile devices (iPhone & iPad), Microsoft Intune and VPN technologies.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promiseisby investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Startingsalary Circa £32k (depending on location, skills, experience, and qualifications)
• Bonus opportunity 8% – actual amount depends on your performance and Aviva’s
• Generous pensionscheme e.g. if you put in 8%, Aviva adds 14% in.
• 29 daysholidayplus bank holidays,and you can choosetobuyorsell up to 5days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further -Up to 40%discountonAviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parentalandcarer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference,be part of ourAviva Communitiesand useyour3paid volunteering daysto help others
• We take yourwellbeingseriously withlots of support and tools

Aviva is for everyone:

We’reinclusive andwelcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.