Onsite IT Support Engineer — Windows, Cisco & Cloud

Apex Resource Management Ltd; Royal Leamington Spa; On-site; GBP 30,000 - 35,000; Full time

Job summary

Apex Resource Management Ltd seeks an IT Support Engineer in Leamington Spa to provide 1st/2nd line support for office and manufacturing users. You will troubleshoot hardware, software, and network issues, and support Microsoft 365, Windows 11, and Active Directory.

The role involves deploying desktops/laptops, supporting Cisco networks and VPNs, and assisting with endpoint security, backups, and monitoring, with a strong focus on customer service and clear technical communication.

Qualifications

• Experience supporting Windows 11 environments.

Responsibilities

• Provide 1st and 2nd line IT support to office and manufacturing users.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365, Windows 11, and Active Directory.
• Configure and deploy desktops, laptops, and mobile devices.
• Support Cisco networking, VPNs, and wireless connectivity.
• Assist with endpoint security, backups, and system monitoring.
• Maintain technical documentation and support IT improvement projects.
• Deliver excellent customer service while managing multiple support requests.

Skills

Windows 11

Microsoft 365

Active Directory

DNS/DHCP/TCP-IP

Cisco networking

VPN technologies

Endpoint security

Customer service

Documentation

Education

CompTIA A+

CompTIA Network+

MS-900 / AZ-900

ITIL Foundation

CCNA / CCST

Job description

Apex Resource Management Ltd seeks an IT Support Engineer in Leamington Spa to provide 1st/2nd line support for office and manufacturing users. You will troubleshoot hardware, software, and network issues, and support Microsoft 365, Windows 11, and Active Directory.

The role involves deploying desktops/laptops, supporting Cisco networks and VPNs, and assisting with endpoint security, backups, and monitoring, with a strong focus on customer service and clear technical communication.