Onsite IT Helpdesk — First Line Support (Stevenage)

Manpower UK; Stevenage; Presencial; GBP 18.000 - 19.000; Jornada completa

Descripción de la vacante

Our Client in Stevenage is seeking a driven First Line Support Agent to join their service desk. This entry-level, fully on-site role offers a fantastic start to a career in IT support, providing high-quality customer service to end users.

The position operates Monday to Friday, 07:00–18:00, 37.5 hours weekly, with pay starting at £12.71 per hour and increasing to £13.45 after 12 weeks. BPSS and SC clearance are required for this opportunity.

Formación

• Excellent communication skills across all levels of seniority.
• Strong problem-solving and results-oriented mindset.
• MS Office suite proficiency (Word, Excel, PowerPoint, Access).
• Independent initiative with ability to work in a team.
• Interest in IT and everyday computer use.

Responsabilidades

• Handle a high volume of calls and emails from end users with clear, professional support.
• Troubleshoot issues over the phone or escalate to other support teams when needed.
• Offer advice and guidance, even when issues fall outside IT scope.
• Create and manage support tickets to record resolutions and follow-up actions.
• Manage ticket queues and requests efficiently.
• Strive to meet quality targets such as First Time Fix Rate and average call duration.

Conocimientos

MS Office proficiency

Communication skills

Problem solving

Customer service

Independent and team player

Descripción del empleo

Our Client in Stevenage is seeking a driven First Line Support Agent to join their service desk. This entry-level, fully on-site role offers a fantastic start to a career in IT support, providing high-quality customer service to end users.

The position operates Monday to Friday, 07:00–18:00, 37.5 hours weekly, with pay starting at £12.71 per hour and increasing to £13.45 after 12 weeks. BPSS and SC clearance are required for this opportunity.