Onsite IT Customer Services Rep

DXC Technology Inc.; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a proactive Onsite IT Customer Services Representative to join their dynamic team. This full-time role involves providing essential support for a variety of hardware and software issues, ensuring users have the tools they need to succeed. With a focus on deskside IT support, you'll manage tickets, assist with mobile device provisioning, and conduct training sessions. If you're passionate about technology and customer service, this opportunity offers the chance to make a significant impact in a collaborative environment.

Qualifications

• 3+ years of deskside IT support experience required.
• Proven ability to manage and resolve IT issues effectively.

Responsibilities

• Manage and resolve IT tickets using ServiceNow.
• Support BYOD initiatives and provide user device setup.
• Conduct group training on IT asset usage.

Skills

Deskside IT Support

ServiceNow

Windows Support

Technical Advice

Audio-Visual Support

Multi-Factor Authentication (MFA)

Job description

Job Description:

Role Overview

We are seeking a highly skilled Onsite IT Customer Services Representative to join our team. The successful candidate will provide essential support, handling a wide range of hardware and software issues, including support for desktops, laptops, Windows, and various peripheral devices. This role requires a proactive individual with more than 3 years of deskside IT support experience.

This is a full-time, on-site, permanent position working 37.5 hours per week, Monday to Friday, between 07:00 and 19:00 at our London location.

Key Responsibilities

1. Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues in line with SLAs.
2. Provision of corporate mobile phones.
3. Support Bring Your Own Device (BYOD) initiatives.
4. Provide new user device setup and usage overview/familiarization.
5. Offer technical advice as needed.
6. Diagnose and resolve software functionality issues onsite.
7. Fulfill loan laptop requests.
8. Support audio-visual equipment in meeting rooms.
9. Assist users of Assistive Technology.
10. Manage mobile phone services, including SIM management, via the service provider’s portal.
11. Conduct group training on the use of FCA-issued IT assets when required.
12. Manage loan and duplicate devices.
13. Support Multi-Factor Authentication (MFA) setup and troubleshooting.

Recruitment fraud is a scheme where fictitious job opportunities are offered to job seekers, often through false websites or unsolicited emails claiming to be from the company. These scams may request personal information or payments. DXC does not make employment offers via social media and never asks for money or equipment purchases during recruitment. For more information, please see here.