Onsite IT Customer Services Rep

DXC Technology Inc.; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a highly skilled Onsite IT Customer Services Rep to join their dynamic team. This full-time role involves providing essential support for a wide range of hardware and software issues, including desktops, laptops, and peripheral devices. The successful candidate will manage IT tickets, offer technical advice, and assist users with assistive technology. Working in a collaborative environment, you will ensure timely solutions to IT challenges while contributing to the overall efficiency of the IT department. If you have a proactive approach and a passion for customer service, this opportunity is perfect for you.

Qualifications

• More than 3 years’ experience in deskside IT support.
• Proficient in handling hardware and software issues.

Responsibilities

• Manage and resolve IT tickets using ServiceNow.
• Support Bring Your Own Device (BYOD) policies.
• Conduct group training on IT asset usage.

Skills

Deskside IT Support

ServiceNow

Windows Support

Technical Advice

Multi-Factor Authentication (MFA)

Job description

Onsite IT Customer Services Rep page is loaded

Onsite IT Customer Services Rep

Apply locations GBR - ANY CITY time type Full time posted on Posted 6 Days Ago job requisition id 51530687

Job Description:

Role Overview

We are seeking a highly skilled Onsite IT Customer Services Rep to join our team. The successful candidate will provide essential support, handling a wide range of hardware and software issues, including support for desktops, laptops, Windows, and various peripheral devices. This role requires a proactive individual with more than 3 years’ experience in deskside IT support.

This is a full-time on-site permanent position working 37.5 hours per week, Monday - Friday, between 07:00 - 19:00, based at our London location.

Key Responsibilities

1. Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues in line with SLAs.
2. Provision of corporate mobile phones.
3. Support Bring Your Own Device (BYOD) policies.
4. Provide new user device and usage overview/familiarisation.
5. Offer technical advice to users.
6. On-site software support: diagnose and resolve software functionality issues.
7. Fulfil loan laptop requests.
8. Support audio-visual meeting room equipment.
9. Assist users of assistive technology.
10. Manage mobile phone services, including SIM management, via the service provider’s administrative portal.
11. Conduct group training on the use of FCA-issued IT assets when required by FCA.
12. Manage loan and duplicate devices.
13. Implement Multi-Factor Authentication (MFA).

Recruitment fraud is a scheme where fictitious job opportunities are offered, often through false websites or unsolicited emails claiming to be from the company. These scams may request personal information or payments. DXC does not make employment offers via social media and never asks for money or equipment purchases from applicants. For more information, see here .

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DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations, modernize IT, optimize data architectures, and ensure security and scalability across clouds. Trusted by the world's largest companies and public sector organizations, DXC delivers services to enhance performance, competitiveness, and customer experience. Learn more at DXC.com.