Onsite EPOS & Data Support Specialist (9–12m Contract)

WSH Group; Greater London; On-site; GBP 22,000 - 32,000; Full time

Job summary

BaxterStorey is seeking an EPOS Support Administrator to support mobilisation, data entry and product setup across EPOS systems. This on-site role runs 5 days a week on a 9-12 month fixed-term contract, with responsibilities spanning product data accuracy, price updates and system configuration.

You will work with the Operations and Projects Coordinator, assist with Kanpla and Power BI reporting, and help maintain data quality across locations while upholding BaxterStorey’s values and service

Qualifications

• Ability to work as a team player, customer focused manor and a commitment to delivering excellent service
• Good time management, organisation and prioritisation skills as the job requires the applicant to work on multiple contracts simultaneously
• Ability to communicate clearly using the phone, Teams, face to face and email
• Good working knowledge of the Microsoft Office Suite (Word, Excel etc…)
• Very good eye for detail and a healthy obsession for delivering accuracy
• General knowledge of EPOS systems and the operation of EPOS systems within Hospitality
• Experience in a similar role previously
• Previous experience of Power BI or other reporting system

Responsibilities

• Reporting to and supporting the Operations and Projects Coordinator
• Assisting with elements of EPOS mobilisation and setup and communicate new business units to other teams as part of the site mobilisation process related to systems
• Data Entry and maintaining records for products, cost prices, selling prices, barcodes, recipes, Nutritics link, etc
• Ensure all products are maintained up to date with all attributes required
• Involved in providing support to operations, estate wide, including till mapping and uploading price changes in the systems. Liaise with onsite all Operations teams to gain knowledge of product/price setup requirements for the client
• Ensure client EPOS system is built and configured to specification within the allocated timescales
• Setup and maintenance of business units on Kanpla, inclusive but not exhaustive of: Till updates, menu updates and till button mapping; client requests for additional products, price changes and any other adjustments
• Support Operations team with any required training on the EPOS system and assist with additional ad hoc requests that come in from Operational Managers
• Involved in the implementation and reporting output with Kanpla across, and Reporting using Power BI, where applicable
• Assist with maintenance and monitor performance of Kanpla data & corresponding PowerBi data.
• Voucher distribution to app/client and App updates
• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.
• Ensure all training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
• To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.

Skills

Team player

Customer focus

Time management

Organisation

Communication skills

MS Office

Attention to detail

EPOS systems knowledge

Tools

Power BI

Job description

BaxterStorey is seeking an EPOS Support Administrator to support mobilisation, data entry and product setup across EPOS systems. This on-site role runs 5 days a week on a 9-12 month fixed-term contract, with responsibilities spanning product data accuracy, price updates and system configuration.

You will work with the Operations and Projects Coordinator, assist with Kanpla and Power BI reporting, and help maintain data quality across locations while upholding BaxterStorey’s values and service