Onsite Desktop Engineer

Redefined Ltd; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as an Onsite Engineer, where you'll support high-profile clients in a dynamic environment. This role offers a chance to resolve technical issues, install and configure systems, and work closely with project managers. You'll be part of a dedicated team that values innovation and personal growth, with numerous training opportunities to enhance your skills. If you thrive in a fast-paced setting and are eager to make an impact, this position is perfect for you. Embrace the chance to learn and grow while contributing to transformative projects in a supportive community.

Qualifications

• In-depth knowledge of Microsoft Windows OS and configuration settings.
• Experience with networks and understanding of IT service models.

Responsibilities

• Resolve incidents to SLA and maintain a <2% incident per month target.
• Install & configure software and hardware for various devices.

Skills

Microsoft Windows OS

Microsoft Office

SCCM

Active Directory

LAN/WAN/vLAN

Wi-Fi technologies

DHCP

DNS/WINS

VPN/remote connectivity

IT Service Management (ITSM)

Education

Security Check (SC) clearance

Tools

ServiceNow

Microsoft Exchange

Job description

About the role you’re considering

We have an exciting opportunity to join Capgemini as an Onsite Engineer in our End User Experience (EUE) department, supporting a broad span of high-profile clients in our vast portfolio. At Capgemini we pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day-to-day, our EUE Onsite Engineers are encouraged to grow and develop in the role’s fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore.

This role is required to be onsite in Barrow In Furness 5 days per week.

If you are successfully offered this position, you will go through a series of preemployment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

Joining our dedicated EUE team, you will:

1. Possess 2nd line responsibility for resolving incidents to SLA and maintain a <2% incident per month target.
2. Be responsible for the completion of assigned works within allocated timeframes.
3. Undertake Project Tasks, supporting both internal and external Project Managers.
4. Undertake NSR tasks to agreed timescales.
5. Proactively communicate and coordinate with Level 3 teams to highlight major level issues.
6. Install & configure software and hardware and find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.

Your skills and experience

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models.
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity.
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners.
• Working Knowledge of IT Service Management (ITSM) software, (ServiceNow), Microsoft Exchange environment and experience handling LTSC Channels and KIOSK is highly desirable.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini?

When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

Get The Future You Want | www.capgemini.com