Onsite Desktop Engineer

Capgemini; London; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading global technology partner is looking for a Second Line Support Technician in Middlesex. You will be responsible for hardware preparation and managing incidents. The ideal candidate should have strong IT skills, including experience with Microsoft Windows, SCCM, and Active Directory. Join a diverse company that values innovation and ethical business practices.

Benefits

Training and development opportunities

Wellbeing support

Inclusive work environment

Qualifications

• Experience in desktop hardware setup and asset management.
• Ability to manage Incident & Request Queues effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Prepare and build Laptops & Desktops.
• Manage mailbox and Incident & Request Queue.
• Resolve Incidents/Requests to SLA.

Skills

Microsoft Windows O/S (Windows 10/11)

Desktop hardware architecture

SCCM/Intune experience

Active Directory

Networks experience

Job description

Overview

About the role you're considering

The role will have Second Line responsibility for pre-empting investigating and resolving Incidents.

The role will be onsite five days a week onsite in Middlesex.

If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your Role

• Prepare and build Laptops & Desktops /Asset tagging of phones.
• Managing mailbox and Incident & Request Queue.
• Experience of using a Configuration Management Database (CMDB) and Active Directory (AD), for accurate IT hardware management.
• Strong knowledge of managing mobile phones, including the configuration, and wiping of iPhones and Android devices.
• Familiarity of using System Centre Configuration Manager (SCCM) & Intune, including raising change requests/ Responsibility for resolving Incidents/Requests to SLA.
• Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and technical teams at all levels/Ability to work independently and as a part of a team in a fast-paced environment.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your Skills and Experience

• Microsoft Windows O/S (Windows 10/11) - working knowledge.
• Desktop hardware architecture – predominately desktop and laptops.
• SCCM/Intune experience.
• Active Directory - basic administration.
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies/Working knowledge and understanding.

Your Security Clearance

BPSS

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does ‘Get the Future You Want’ mean for you?

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Your wellbeing

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Impactful and ethical

You will be joining one of the World’s Most Ethical Companies, as recognised by Ethisphere for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Impactful Experiences

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider joining Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion