Online Trading Coordinator

The Foschini Group / TFG London; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous colleague discount up to 70%

Up to 28 days holiday entitlement per年

Financial and Wellbeing assistance

Enhanced Maternity package

Virtual GP service – unlimited access

Job summary

Phase Eight in London is seeking an Ecommerce Trading Coordinator to optimise the online customer journey through data-led trading, reporting and campaigns. You will work with the Ecommerce team to maximise sales while coordinating campaigns, merchandising and content updates.

The role requires strong data analysis, Excel proficiency and stakeholder collaboration, with responsibility for delivering on-site opportunities and a commercial customer experience.

Qualifications

• Experience analysing ecommerce data and turning insights into actions.
• Strong organisational and project management skills.
• Excellent communication and stakeholder management.
• Proficiency with Excel and data tools.

Responsibilities

• Support day-to-day trading of the website to maximise opportunities.
• Execute the ecommerce trading calendar with senior teammates.
• Make data-led recommendations for homepage, categories, campaigns.
• Analyse product performance, customer behaviour and trends.
• Monitor and report on ecommerce KPIs (Revenue, CRO, AOV, Sessions).
• Produce weekly trading reports and share insights with stakeholders.
• Coordinate campaigns and promotions to ensure timely launches.
• Collaborate with Creative, CRM, Marketing, Buying and Merchandising.

Skills

Data analysis

Excel

Stakeholder communication

Project management

Online trading

Tools

CMS

Job description

We’re looking for an Ecommerce Trading Coordinator to join our Ecommerce team and support the commercial performance of our website through onsite trading, reporting, merchandising and campaign delivery. This role will play a key part in optimising the online customer journey, using customer insight, data and commercial understanding to help maximise sales opportunities.

What you’ll do

• Support the day‑to‑day trading of the website, ensuring the customer journey is optimised and commercial opportunities are maximised.
• Execute the ecommerce trading calendar in partnership with the Assistant Online Trading Manager and Online Trading Lead.
• Make data‑led recommendations across homepage merchandising, categories, campaigns, navigation and promotional areas.
• Analyse product performance, customer behaviour and trading trends to identify opportunities and drive action.
• Monitor and report on key ecommerce KPIs, including Revenue, Conversion Rate, AOV, Sessions, Search Performance and Product Performance.
• Produce weekly trading reports and share performance insights with Ecommerce and wider business stakeholders.
• Coordinate the delivery of campaigns and promotions, ensuring all activity launches accurately and on time.
• Work closely with Creative, CRM, Marketing, Buying and Merchandising teams to deliver trading priorities.
• Manage campaign trackers, briefs and Jira tickets, proactively communicating progress, risks and deadlines.
• Optimise onsite merchandising across desktop and mobile, improving product visibility, search performance and conversion.
• Review and update website content through the CMS, ensuring a seamless and commercially effective customer experience.
• Build strong relationships across the business and contribute ideas that improve trading performance, processes and the online customer journey.

Who you’ll be

• Commercially minded, with the ability to analyse data and turn insights into actionable recommendations.
• Highly organised, with excellent project management skills and the ability to manage multiple priorities in a fast‑paced environment.
• A strong communicator who can build relationships and influence stakeholders across different teams.
• Detail‑focused with strong Excel skills and confidence working with data.
• Passionate about creating seamless customer experiences and optimising the online customer journey.
• Proactive, collaborative and solutions‑focused, with a strong sense of ownership and accountability.
• Eager to learn, develop and grow within a dynamic Ecommerce Trading team.

What’s in it for you

It’s not just what you can do for us. Throughout we will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Generous colleague discount up to 70%
• Up to 28 days holiday entitlement per annum
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service – unlimited access 24/7

Brand: Phase Eight

Location: London

Vacancy Type: Permanent

Salary Details: Competitive plus benefits

Hours Per Week: 37