Online Testing Administrator

Oxford University Hospitals NHS Foundation Trust; Oxford; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a full-time receptionist for the Churchill Hospital Sexual Health clinics in Oxford. The role includes booking appointments, handling telephone/email queries, and assisting with home testing kit requests to meet important deadlines.

You will provide excellent customer-facing service, maintain patient data in Inform, and support administrative tasks across Oxfordshire clinics.

Qualifications

• GCSEs or equivalent required; good IT skills.
• ECDL or equivalent qualification desirable.
• Experience with Microsoft Office programmes is essential.
• NHS experience preferred.

Responsibilities

• Coordinate appointment bookings into Inform and other systems.
• Maintain high levels of customer service at reception.
• Provide information to patients and staff regarding procedures.
• Enter patient data into clinical databases.
• Arrange patient transport or translators when needed.
• Check in/out patients and ensure accurate coding for Trust income.
• Maintain confidentiality of patient information.
• Support development of local policies and procedures.

Skills

Excellent communication

Independent worker

Team oriented

Travel to clinics

Customer service

Education

5 GCSEs grade C or above or equivalent

ECDL

Tools

Inform system

Microsoft Excel

Microsoft Access

Job description

Main area Sexual Health Grade NHS AfC: Band 4 Contract Fixed term: 18 months (Contract until end of March 2027) Hours Full time - 37.5 hours per week (Monday to Friday plus occasional Saturdays (Approx 1 in 4)) Job ref 321-MRC-7645925-B4

Site Churchill Hospital Town Oxford Salary £28,392 - £31,157 per annum / pro rata Salary period Yearly Closing 27/09/2026 23:59

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

We are looking to recruit a full-time receptionist to join our team in facilitating the smooth running of the reception at the Churchill Hospital along with two nominated satellite clinics per week. (Travel expenses will be paid as per Trust policy)

Your main duties will include working at the reception desks of sexual health clinics and answering telephone and email queries in relation to appointments and results. You will also be part of the team that looks after requests for home testing kits - logging requests, packing and dispatching kits to important deadlines .

Please look at our website to find out more about our service.

To provide a comprehensive administrative support service to the sexual health clinics across Oxfordshire

To assist in the administration of the on-line testing service

To provide excellent customer facing service at all times at reception areas.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

• Coordinate requests from patients and clinical staff to book appointments into Inform and other systems at times appropriate to individual patient request, clinical priority and procedure using a knowledge of clinical procedures and booking systems to resolve appointment arrangement conflicts and minimise patient journeys.
• Maintain high levels of customer service at all times delivering compassionate excellence.
• Provide appropriate information and instructions to patients and carers and healthcare staff regarding a range of sexual health department procedures.
• Enter relevant clinical and demographic information into clinical database system (Inform) or other PC based systems (e.g. Microsoft Access/Excel).
• Arrange patient transport/translators where appropriate in line with Trust protocol.
• Take part in the covering of reception area welcoming patients and ensuring they are checked in and out of clinic in a professional and courteous manner.
• Ensure that all appointments are checked in and out and that appropriate coding is completed to ensure Trust income is secured.
• Ensure patient clinic lists are checked prior to the start of c linic
• Assist in audit note retrieval. Book and return of notes to records
• Contribute to the development, maintenance and implementation of local policies and operating procedures.
• As necessary and appropriate, demonstrate skills to new and junior administrative and clerical staff.
• Assist with the maintenance of stock control for stationery and other relevant consumables used in the department.
• Contribute to and assist with general ad hoc office management procedures.
• Maintain confidentiality of all patient information.
• Promote and maintain personal and team development.

Person specification

Education and Qualifications

• 5 GCSEs grade C or above or equivalent
• ECDL either taken or working towards

Experience and Skills

• Up to date experience of using Microsoft programmes
• Previous NHS experience

Interpersonal Skills / Communication Skills

• Excellent communication skills both written and verbal.
• Evidence of interacting with a wide range of people

Specific aptitude and abilities

• Able to work independently and as a member of a team
• Flexible approach to teamwork and working hours
• Able to travel to different clinics
• Evidence of team working

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit tothe ten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration: Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

No unsolicited recruitment agency telephone calls or emails.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.

Band 5 NurseandBand 2 Healthcare Support Workerrecruitment iscentralised, meaning when you apply you will be considered fora number of rolesacross the Trust. If you have any questions please email: [e-mail] .

Vacancies with our PFI partners

Domestic / catering / porteringservices at theJohn Radcliffe Hospitalare provided byMitie.

Domestic / catering / portering / maintenance engineerservices at theChurchill HospitalandNuffield Orthopaedic Centreare provided byG4S.

Maintenance engineer services at the John Radcliffe Hospital are provided by Equans.

Fraudulent recruiters have been using social media platforms to dupe potential job seekers into divulging personal and financial information.

Sophisticated frauds, involving grooming of targeted individuals, shows the fake recruiter asking the unsuspecting job seeker to take part in a fake job interview, either over the phone or via WhatsApp, and also sending fraudulent follow-up correspondence offering job positions.
Any communication about jobs at Oxford University Hospitals will come from 'Trac', or via an ouh.nhs.uk email address.

All meetings and interviews will be scheduled on Microsoft Teams from a verified OUH email account.
If you have any doubts about any correspondence around recruitment, please contact us.

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