Online Team Leader

jobs24.co.uk; Weston-super-Mare; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate Team Leaders to enhance customer experiences in their in-store Online teams. This role is pivotal in creating a positive and efficient shopping environment, where you will lead a dedicated team, ensuring exceptional service and operational excellence. With a strong focus on team development and customer satisfaction, you will be instrumental in driving performance and fostering a culture of recognition and support. Join a company that values its employees and offers numerous benefits, including flexible shifts, generous discounts, and career progression opportunities. This is your chance to make a significant impact in a dynamic retail setting!

Benefits

Fully flexible shift patterns

Six weeks holiday

15% discount in supermarkets

Career progression opportunities

Subsidised in-store cafe

Competitive pension

Healthcare/Well-being benefits

Morrisons MyPerks discounts

Family-friendly policies

Qualifications

• Experience in leading teams and providing excellent customer service.
• Strong operational knowledge of the Online department.

Responsibilities

• Lead and motivate the in-store Online team to deliver outstanding service.
• Analyze data to improve processes and ensure compliance with policies.

Skills

Leadership

Customer Service

Team Development

Analytical Skills

Operational Knowledge

Planning and Organizing

Job description

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers. As an Online Team Leader you're the driving force behind our in-store Online team and as part of your role you will:

1. Create a team that delivers outstanding, friendly and helpful service to all our customers.
2. Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
3. Build a supportive and performance-driven culture where achievement and contributions are recognised and rewarded.
4. Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions.
5. Ensure all policies, procedures and legal obligations are followed as specified by the company.
6. Have responsibility for ensuring all orders are picked, dispatched and delivered within the required time scale, with a minimal number of substitutions.
7. Ability to build and maintain effective relationships.
8. Experience in developing and leading teams, coaching to build competence and confidence for high performance.
9. Strong operational and technical knowledge of the Online department.
10. Able to effectively plan, organise and manage own and direct reports workload.
11. Able to work to strict deadlines.

We love providing our customers with a great shopping experience they won't find anywhere else. We are one of the UK's largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

In return for your hard work we will offer you:

1. Fully flexible shift patterns.
2. Six weeks holiday (including bank holidays).
3. 15% discount in our supermarkets and convenience stores available from the day you join us.
4. Additional 10% discount card for a Friend or Family member.
5. Career progression and development opportunities.
6. Subsidised in store cafe or shop floor ranges.
7. Competitive pension and life assurance.
8. Healthcare/Well-being benefits including Aviva Digital GP.
9. Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more.
10. Optional Payroll charity donations.
11. A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.

We want to provide everyone with the opportunity to succeed in their role and career with us. It's one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.