Online Team Leader

Morrisons; Livingston; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and 1

Additional 10% discount card for a fi

Genuine career progression and develop

Subsidised in-store cafe or shop floor

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits incl.

'MyPerks' discounts at high street, <…

Optional payroll charity donations

Family-friendly policies incl. 26 wks+

Job summary

Morrisons is seeking an Online Team Leader to guide and support our team, ensuring every order is picked, packed and ready on time. You will coach colleagues, streamline processes and build cross-functional relationships to maintain high customer service levels.

You’ll lead by example, analyse department data to identify opportunities, and ensure safety and compliance while delivering great service in a fast-paced online environment.

Qualifications

• Experience leading online order teams.
• Strong customer-service focus with a service-first mindset.
• Proven ability to coach and develop staff.
• Able to manage competing priorities in a fast‑paced environment.

Responsibilities

• Lead, support and coordinate the team to ensure orders are picked, packed and ready on time.
• Coach the team to build confidence and high performance.
• Analyse performance data to identify improvements and speed up processes.
• Maintain safe, compliant and high standards in the department.
• Develop cross-functional relationships across the store to sustain service levels.

Skills

Customer service

Team leadership

Coaching

Process improvement

Time management

Job description

More about the role

Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Team Leader, you’ll lead, support, and coordinate our team of colleagues to ensure every order is picked, packed, and ready on time.

You’ll coach your team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.

In this role, you’ll be on hand to:

• Put customers first: Lead your team to deliver outstanding service with a true customer-centric mindset, listening to customer feedback to make continuous improvements.
• Lead and develop your team: Coordinate colleagues to ensure all picking and despatch routines are completed on time, coaching the team to build confidence and high performance.
• Drive performance and standards: Analyse department data alongside the Online Manager to identify opportunities, minimise substitutions, and speed up processes.
• Keep operations safe and legal: Maintain exceptional department standards, ensure full compliance with legal obligations and store policies, and look after team workload.

More about our perks

• Generous holiday entitlement

• 15% discount in our supermarkets and convenience stores from the day you join us

• Additional 10% discount card for a friend or family member

• Genuine career progression and development opportunities - read more about our Leadership School here

• Subsidised in-store cafe or shop floor ranges

• Free parking

• Competitive pension and life assurance

• Healthcare / Wellbeing benefits including Aviva Digital GP

• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more

• Optional payroll charity donations

• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

More about you

Whether you’re an experienced Team Leader or a skilled colleague ready to take the next step in your career, if you care about great service and love working in a fast-paced environment, we’d love to hear from you.

You’ll be the kind of person who:

• Leads and steps up with confidence: Ideally has strong operational knowledge of online order routines, with proven experience in coaching teams to meet strict deadlines.
• Builds strong, supportive teams: Naturally builds effective working relationships across the store, creating an engaging environment where contributions are recognised.
• Organises and plans effectively: Able to manage workload efficiently, handle daily priorities smoothly, and keep picking and delivery schedules running on time.
• Keeps a firm grip on the basics: Takes a practical approach to department maintenance, maintaining high standards for substitutions, safety, and operational compliance.