Online Team Leader

Morrisons; Killingworth Village; On-site; GBP 25,000 - 35,000; Full time

Job summary

Morrisons is seeking an Online Team Leader to manage in-store teams with a focus on customer service and operational excellence. You will foster a supportive environment, drive performance, and contribute to team success. In return, enjoy flexible shifts, competitive discounts, and career development opportunities.

Benefits

Fully flexible shift patterns

Six weeks holiday (including bank holidays)

15% discount in supermarkets and convenience stores

10% discount card for a friend or family member

Career progression and development opportunities

Subsidised in-store cafe or shop floor ranges

Competitive pension and life assurance

Healthcare/Well-being benefits

Morrisons MyPerks with discounts

Family friendly policies

Qualifications

• Experience in developing and leading teams.
• Strong operational and technical knowledge of the Online department.
• Ability to effectively plan, organise and manage workload.

Responsibilities

• Lead in-store Online team to enhance customer service.
• Analyse department data for process improvement.
• Ensure orders are picked, despatched and delivered efficiently.

Skills

Ability to build and maintain effective relationships

Developing and leading teams

Coaching for high performance

Strong operational knowledge

Planning and organization

Job description

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career?

Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?

We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.

As an Online Team Leader you’re the driving force behind our in-store Online team and as part of your role you will:

• Create a team that delivers outstanding, friendly and helpful service to all our customers
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
• Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
• Ensure all policies, procedures and legal obligations are followed as specified by the company
• Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions

In return for your hard work we will offer you:

• Fully flexible shift patterns

• Six weeks holiday (including bank holidays)

• 15% discount in our supermarkets and convenience storees available from the day you join us

• Additional 10% discount card for a Friend or Family member

• Career progression and development opportunities

• Subsidised in store cafe or shop floor ranges

• Competitive pension and life assurance

• Healthcare/Well-being benefits including Aviva Digital GP

• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more

• Optional Payroll charity donations

• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.

About you

You’ll be the kind of person who has:

• Ability to build and maintain effective relationships
• Experience in developing and leading teams, coaching to build competence and confidence for high performance
• Strong operational and technical knowledge of the Online department
• Able to effectively plan, organise and manage own and direct reports workload
• Able to work to strict deadlines

What happens next?

Click apply today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link

At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at [e-mail]. Alternatively if you need adjustments at interview stage, if you're invited for interview you'll be given a local contact who can support you with this.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you... We're Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are