Online Team Lead: Customer Service & Operations

Morrisons; Crewe; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Six weeks holiday

15% discount

Friend/Family discount card

Career progression

In-store cafe

Pension & life assurance

Healthcare benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons in the United Kingdom is seeking an Online Team Leader to lead our in-store Online team and drive performance for our customers. You will ensure orders are picked, dispatched and delivered on time while fostering a friendly, high-performing culture.

We expect you to build strong relationships, coach teams, analyse data to identify improvements, and maintain compliance with company policies. This role offers flexible shifts, good holiday entitlement and employee discounts as part of

Qualifications

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams, coaching to build competence and confidence for high performance.
• Strong operational and technical knowledge of the Online department.
• Able to effectively plan, organise and manage own and direct reports workload.
• Able to work to strict deadlines.

Responsibilities

• Lead an in-store Online team to deliver outstanding service.
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
• Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions.
• Ensure all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions.

Skills

People leadership

Team development

Online department knowledge

Planning & organisation

Deadline management

Job description

Morrisons in the United Kingdom is seeking an Online Team Leader to lead our in-store Online team and drive performance for our customers. You will ensure orders are picked, dispatched and delivered on time while fostering a friendly, high-performing culture.

We expect you to build strong relationships, coach teams, analyse data to identify improvements, and maintain compliance with company policies. This role offers flexible shifts, good holiday entitlement and employee discounts as part of