In-Store Team Leader: Elevate Service & Performance

Morrisons; Fort William; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Fully flexible shift patterns

Six weeks holiday (including bank)

15% discount in Morrisons stores

Additional 10% discount card

Career progression and development

Subsidised in store cafe

Competitive pension and life assurance

Healthcare/Well-being benefits

Morrisons MyPerks

Payroll charity donations

Family friendly policies including 26w

Job summary

Morrisons, a major UK supermarket chain, is seeking a Team Leader to guide in-store teams and drive performance for customers. You will create a friendly service culture, empower colleagues, and oversee timely order picking, despatch and delivery while upholding policy and compliance standards.

The role emphasizes team development, operational excellence, and a focus on customer satisfaction as part of Morrisons’ continued growth and commitment to quality food and service.

Qualifications

• Ability to build and maintain effective relationships.
• Experience in developing and leading teams, coaching to build competence and confidence for high performance.
• Strong operational and technical knowledge of the Online department.
• Able to effectively plan, organise and manage own and direct reports workload.
• Able to work to strict deadlines.

Responsibilities

• Create a team that delivers outstanding, friendly and helpful service to all our customers.
• Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
• Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
• Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions.
• Ensure all policies, procedures and legal obligations are followed as specified by the company.

Skills

Relationship building

Team development

Operational knowledge

Workload planning

Deadline orientation

Job description

Morrisons, a major UK supermarket chain, is seeking a Team Leader to guide in-store teams and drive performance for customers. You will create a friendly service culture, empower colleagues, and oversee timely order picking, despatch and delivery while upholding policy and compliance standards.

The role emphasizes team development, operational excellence, and a focus on customer satisfaction as part of Morrisons’ continued growth and commitment to quality food and service.