Online Sales Executive

Daisy Group; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday day off

£500 referral bonus

Professional development

Eye care vouchers

Virgin media & O2 deals

Discounts at retailers

Job summary

O2 Business is hiring an Online Sales Agent to join a fast-paced, target-driven sales team. You’ll handle inbound and outbound enquiries from UK SME customers, understand their telecoms needs, and propose tailored broadband, connectivity and Cloud Voice solutions.

You’ll build rapport, manage opportunities in the CRM, and work toward sales targets to drive revenue growth. The role offers a base salary of £25,000 with uncapped commission (OTE £45,000) and Mon–Fri working hours.

Qualifications

• Previous sales experience desirable within telecoms or related sectors.
• Experience using CRM systems and MS Office.
• Strong written and verbal communication skills.

Responsibilities

• Handle a combination of inbound and outbound calls with UK B2B customers, identifying customer needs and offering tailored O2 Business solutions.
• Build and maintain strong relationships with SME customers, supporting them throughout the full sales journey.
• Identify and maximise upsell and cross-sell opportunities across campaigns to increase customer value and revenue.
• Work towards and exceed sales targets, KPIs and performance objectives in a fast-paced environment.
• Use CRM systems to manage opportunities, maintain accurate records and track customer interactions.
• Collaborate with sales and operational teams to ensure a seamless customer experience and resolve customer queries efficiently.

Job description

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a passionate and driven Online Sales Agent.

This is an exciting opportunity to join a fast-paced, target-driven sales environment where you’ll be responsible for handling enquiries from customers who are actively looking for telecoms services for their business. You’ll engage with customers who have expressed an interest in broadband, connectivity and Cloud Voice solutions, understand their requirements and recommend the most suitable products and services.

The Online Sales Agent will handle a combination of inbound and outbound enquiries, building rapport with prospective customers and guiding them through the sales journey from initial enquiry through to conversion. You’ll be expected to identify customer needs, overcome objections and provide tailored telecoms solutions that deliver genuine value to businesses.

Your contribution will directly support new customer acquisition, revenue growth and the overall success of a high-performing sales team.

Salary: £25,000 per annum + uncapped commission (OTE £45,000 per annum)

Hours of work: Monday to Friday 8:30/9:00 – 17:00/17:30 (37.5 hours)

What You'll Be Doing

• Handle a combination of inbound and outbound calls with UK B2B customers, identifying customer needs and offering tailored O2 Business solutions.
• Build and maintain strong relationships with SME customers, supporting them throughout the full sales journey.
• Identify and maximise upsell and cross-sell opportunities across campaigns to increase customer value and revenue.
• Work towards and exceed sales targets, KPIs and performance objectives in a fast-paced environment.
• Use CRM systems to manage opportunities, maintain accurate records and track customer interactions.
• Collaborate with sales and operational teams to ensure a seamless customer experience and resolve customer queries efficiently.

What We’re Looking For

• Previous sales experience is desirable, ideally within telecoms, energy or merchant services.
• Strong interpersonal skills with the ability to build rapport, understand customer needs and confidently handle objections.
• Highly motivated and proactive, with the ability to work independently and as part of a team.
• Excellent organisational and time management skills, with the ability to manage multiple leads and priorities effectively.
• Strong written and verbal communication skills, with the ability to explain products and solutions clearly and professionally.
• Experience using CRM systems, Microsoft Office and other business tools to manage activity and customer information.

What's in it for you

What we Offer:

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Exclusive Virgin media and O2 deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

Ready to accelerate your sales career?

At O2 Business, we invest in people who are driven to succeed.

As a Sales Executive, you'll build strong customer relationships, identify new opportunities, and play a key role in driving revenue growth while helping UK businesses find the right solutions to support their success.