Online Sales Executive

Motorpoint Ltd; Long Eaton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Paid time off monthly

Staff discount on cars and finance

Healthcare

Pension

Employee assistance

Birthday/special occasion leave

Cycle to work

Job summary

Motorpoint Ltd is seeking an Online Sales Executive to join the Online Sales team. You will manage the customer journey online, guiding customers through vehicle purchases and ensuring a first-class service. The role supports customers throughout the process and contributes to the company’s growth.

You will participate in a massive digital transformation, enabling sales across the UK and delivering an outstanding customer experience as part of a values-driven team.

Qualifications

• Experience in Customer Service or Call Centre environment preferred but not essential.

Responsibilities

• Handle inbound calls guiding customers through to purchasing their new car.
• Support and guide customers through the finance and web order processes.
• Upsell products by tailoring to customer needs.
• Make outbound pre and post-collection calls to enhance customer experience.
• Manage own workload and support daily team tasks.
• Deliver exceptional customer experience and live the Motorpoint values.

Skills

Customer service

Telephone skills

Upselling

Finance process

Teamwork

Job description

The Role

Online Sales Executive, As part of the Online Sales team you will be key to our business growth and ensuring our customers get a first-class service.

You will be responsible for handling and managing the customer journey through the purchase of their vehicle online, ensuring we are providing the ultimate customer experience by supporting them throughout this process. You will be part of the team who generate over 35% of the company's total sales.

What will you be getting up to?

• Working as part of a team, to deliver a great customer service.
• Taking inbound phone calls to guide our customers through to purchasing their new car.
• Support and guide the customer through the finance and web order processes.
• Upsell of products we offer by tailoring to the customer's needs.
• Outbound pre and post collection calls from the web orders to generate a positive overall customer experience.
• Great time management skills to manage your own workload as well as supporting the daily tasks within the team.
• Deliver exceptional customer experience to every customer you come in contact with.
• Above everything else, you`ll live the Motorpoint values of Proud, Honest, Supportive and Happy, you'll also be ready for some serious fun

Full training will be provided

You need to have a background or a desire to deliver. Experience in Customer Service or Call Centre environment preferred but not essential.

We are Motorpoint, the UK's leading omnichannel car retailor of nearly new cars. We have ambitious plans to make car buying as easy as possible in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do)

You will be joining Motorpoint during an extremely exciting time, as we are undergoing a massive digital transformation and are continuing to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.

We want people who are passionate about what they do, have a real sense of self drive and determination, share our values and put the customer at the centre of what you do then we should talk!

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of serviceLong service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our "My M.O.T" platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

Closing Date: 18th September 2026

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.

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