Online Retail Leadership Graduate Programme

Cooper & Hall Limited; Greater London; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

Marks & Spencer invites graduates to join a two-year Online programme, starting with a four-month store placement to gain customer and operations insights. You’ll rotate through Fashion, Home and Beauty, building expertise across online trading, digital marketing, and customer experience to shape the future of M&S online business.

You’ll develop influencing skills, work with data to improve conversion, and learn how emerging tech and AI are transforming digital retail.

Qualifications

• Curious about e-commerce and digital retail.
• Motivated to impact commercial performance.
• Willing to learn and deliver exceptional experiences.

Responsibilities

• Four-month store placement to gain customer and operations insights.
• Rotations across Fashion, Home and Beauty to build online expertise.
• Experience trading, customer experience, digital marketing and operations to drive growth.
• Combine commercial thinking, customer insight, data and digital innovation to shape online experiences.
• Identify friction in the customer journey and use data and testing to improve conversion and engagement.
• Collaborate with buying, merchandising, marketing and tech teams.

Skills

Bold thinking

Quick learning

Resilience

Initiative

Stakeholder influence

Data-driven

Collaboration

Customer-first mindset

Education

Any degree (completed by Sep 2027)

Job description

Marks & Spencer invites graduates to join a two-year Online programme, starting with a four-month store placement to gain customer and operations insights. You’ll rotate through Fashion, Home and Beauty, building expertise across online trading, digital marketing, and customer experience to shape the future of M&S online business.

You’ll develop influencing skills, work with data to improve conversion, and learn how emerging tech and AI are transforming digital retail.