Head of Online Trading - 12 Month FTC

Marks & Spencer Group; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

20% discount for you and household

Holiday allowance

Discretionary bonus

Pension and life assurance

Induction and training

M&S Choices portal

Parental/adoption leave

Wellbeing support

Volunteer day

Job summary

Marks & Spencer seeks a Head of Online Trading to deliver best-in-class online performance across categories and business units. The role drives sales, conversion, and customer engagement through data-led decisions and end-to-end trading optimisation across all devices.

A strategic leader, they will define and implement online trading strategy while balancing commercial targets with evolving customer needs, overseeing launches and cross-functional collaboration with Buying, Merchandising,

Qualifications

• Proven leadership in online trading or digital commercial roles.
• Strong grasp of ecommerce principles, journeys, behaviours and trading levers.
• Highly data driven with strong analytical interpretation.
• Excellent communicator with the ability to influence across BUs and central functions.
• Experienced in leading high performing, multi category teams in a fast paced environment.
• Strong understanding of product onboarding, CMS and PIM processes.
• Knowledge of SEO, onsite search optimisation and UX principles.

Responsibilities

• Lead online trading strategy and execution to maximise performance across categories.
• Drive sales, conversion and customer engagement through data-led decisions.
• Inspire and coach high-performing trading teams across multiple categories.
• Collaborate with Buying, Merchandising, Content & Imagery and Marketing to launch initiatives.

Skills

Leadership

Ecommerce principles

Data-driven

Communication

Leading multi-category teams

Balance commercial priorities

Digital mindset

Tools

CMS

PIM

Job description

Please note this role is a 12 month FTC

What's in it for you

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

What you'll do

The Head of Online Trading is accountable for delivering best in class online commercial performance across all categories and business units. This role drives sales, conversion, and customer engagement through exceptional daily execution across all devices, data led decision making, and continuous optimisation of the end to end trading experience.

A strategic leader with strong interpersonal skills and a deeply embedded digital mindset, they inspire, coach, and develop high performing multi category trading teams. They define and implement the online trading strategy, ensuring the site consistently reflects brand values while balancing commercial targets and evolving customer needs.

The role oversees the full trading lifecycle: ensuring products launch accurately and on time; delivering commercial, marketing, and seasonal plans flawlessly; and proactively using digital insights to influence cross functional partners across Buying, Merchandising, Content & Imagery and Marketing.

Success is measured through robust trading outcomes: including sales, conversion, customer engagement, availability, accuracy, speed to site, execution quality, and overall customer satisfaction.

Who you are

• Proven leadership in online trading, ecommerce merchandising or digital commercial roles
• Strong grasp of ecommerce principles, journeys, behaviours and trading levers
• Highly data driven, with strong analytical interpretation skills
• Excellent communicator with the ability to influence across BUs and central functions
• Experienced in leading high performing, multi category teams in a fast paced environment
• Strong understanding of product onboarding, CMS and PIM processes
• Knowledge of SEO, onsite search optimisation and UX principles
• Able to balance commercial priorities with customer and digital insight

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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