Online Optical Order Specialist

Tamfol; Bamber Bridge; Remote; GBP 24,000 - 29,000; Full time

Job summary

Tamfol is looking for an Experienced Optical Assistant – Online Order Processor to join our team in Bamber Bridge. This role blends optical product knowledge with a passion for helping customers and online order fulfillment.

You will process orders with precision, verify prescriptions, collaborate with the laboratory, maintain detailed records, support inventory, and assist store staff during busy periods. Both part-time and full-time hours are available.

Qualifications

• Proven experience as an Optical Assistant or in a similar optical retail environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanour.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Familiarity with optical software systems or order management platforms is advantageous.

Responsibilities

• Process online optical orders with precision, verifying prescriptions and product specifications to ensure accuracy.
• Collaborate with the laboratory team to communicate order details, ensuring timely production and delivery.
• Maintain detailed records of all processed orders, updates, and customer interactions for quality assurance.
• Support inventory management by tracking stock levels of frames, lenses, and accessories related to online orders.
• Contribute to continuous improvement by suggesting process enhancements for online order handling and customer experience.
• Support the store team during busy periods.

Skills

Order processing

Customer service

Communication skills

Multitasking

Tools

Optical software

Job description

Tamfol is looking for an Experienced Optical Assistant – Online Order Processor to join our team in Bamber Bridge. This role blends optical product knowledge with a passion for helping customers and online order fulfillment.

You will process orders with precision, verify prescriptions, collaborate with the laboratory, maintain detailed records, support inventory, and assist store staff during busy periods. Both part-time and full-time hours are available.