Online Manager

Asda Stores Ltd; Highweek; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff discount

Bonus scheme

Pension

Wellbeing support

Flexible pay

Job summary

Asda Stores Ltd in Newton Abbot is seeking an Online Manager to lead the day-to-day online operation in-store. You will manage the online team, ensure availability, optimise picking, and drive customer satisfaction with data-led decisions.

Your experience as a Team Leader or Manager in online retail and your ability to adapt to shift patterns (including weekends/evenings) will help you deliver strong results and a positive team culture.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge of online retail operations.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership.
• Strong organisational skills and customer service.
• Flexibility to work weekends and evenings.

Responsibilities

• Plan and execute trading activity on the shop floor, delivering great availability and KPIs through routine and processes.
• Lead and coach the team to improve routines and processes while promoting a customer‑focused culture.
• Drive best value in the online operation, act on audits, and respond to customer feedback with effective action plans.
• Develop talent and foster an environment where the team feels valued and motivated.

Skills

Team leadership

Customer service

Organisational skills

Shift flexibility

Data-driven decisions

Job description

Job Details

Job Title Online Manager | Location Newton Abbot | Employment Type Full time | Contract Type Permanent | Shift Pattern Hours per Week 45 | Salary Competitive salary plus benefits | Category Store Management | Closing Date 12 August 2026

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Job Description

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy. You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

Responsibilities

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
• Discretionary company bonus scheme.
• Access to an enhanced electric car scheme.
• Free eye test for you and your nominated user.
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension.
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme.
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

Apply today and find your everything at Asda.