Online Manager

ASDA; Norwich; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus

Electric car scheme

Eye test

Pension

Wellbeing support

Inclusion networks

Parental leave

Job summary

ASDA in Norwich is seeking an Online Manager to lead the in-store online operation, keeping our online customers serviced, vans on the road and the team engaged.

You’ll own the online shrink agenda with structured processes and data-led decisions, and plan rosters to ensure picking accuracy and consistent service for customers.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex online retail environment.
• Operational knowledge of online retail environments and processes.
• Experience developing teams and managing change through leadership and resilience.
• Ability to improve availability, picking rate and reduce waste while managing shrink.
• Strong organisational skills and excellent customer service.

Responsibilities

• Drive strategy into action by planning and executing trading activity on the shopfloor with strong availability and KRAs.
• Lead with impact, coach the team, foster a selling culture with personality and high pick accuracy.
• Drive value across the online operation, respond to customer feedback and audits with action plans.
• Develop talent, foster ownership and create an environment where people feel valued and motivated.

Skills

Strategy to action

Leadership

Results driven

Talent development

Team leadership

Online retail

Availability improvement

Shrink management

Change management

Organisational skills

Customer service

Job description

Job Title

Online Manager

Location

Norwich

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

3 September 2026

At Asda, we want you to find your everything as an Online Manager, you’ll play a vital role in the day-to-day running of our Online operation in store by keeping our team engaged, vans on the road and customers happy.

You will be responsible of the online shrink agenda with structured process and data lead decisions and validating picker and driver resource for the store through effective rota planning making sure the team is driving picking accuracy to guarantee consistency on the online operation.

What qualities you’ll need:

• Drive strategy into action: Planning and executing all trading activity on the shopfloor, delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride.
• Results-focused: Drive best value offering across our online operation, CSI and react to customer feedback to create and execute effective action plans from audits.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring:

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user

• Discretionary company bonus scheme

• Access to an enhanced electric car scheme

• Free eye test for you and your nominated user

• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more

• Company pension

• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

• Colleague recognition programme

• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas