Online Fulfillment Specialist

Selfridges & Co; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

Selfridges & Co is seeking an Instore Fulfilment Specialist in London to ensure orders are fulfilled on time while delivering a superior customer experience. You will coordinate with digital, shop floor and ISF teams, and use systems like RedPrairie, Zetes, Retek, WebSphere and Metapack to optimize operations.

The role requires adaptability for peak periods, high attention to detail and a collaborative approach aligned with Selfridges values.

Qualifications

• Experience in supply chain or in a fast-paced retail environment.
• Ability to supervise or support teams and manage workloads.
• Proficient with retail systems and standard MS Office tools.

Responsibilities

• Organise daily SLA for orders to be picked, packed and shipped on time.
• Collaborate with digital, shop floor and ISF teams to meet service levels.
• Proficient with systems like RedPrairie, Zetes, Retek, WebSphere, Metapack.
• Develop SOPs to meet operational goals.
• Deliver against KPIs and targets.
• Assist with improving processes to optimise service delivery.
• Support workload management in key ISF departments (Despatch, Returns, Personalisation).
• Be flexible for peak periods and promotions.
• Support Health and Safety policies and maintain quality procedures.
• Maintain and monitor hardware in operation.

Skills

Supply chain

Retail experience

Organisational skills

Problem solving

Attention to detail

Multitasking

Customer focus

Tools

RedPrairie

Zetes

Retek

WebSphere

Metapack

Job description

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We are looking for an Instore Fulfilment Specialist to join our team.

• This role will be focused on supporting Instore fulfilment department delivering extraordinary customer experience and high service standards, whilst supporting the team deliver on all metrics and KPI’S.
• They will be responsible for successful allocation of tasks and monitoring of workload.
• They will role model and promote company values within the team and their peers.
• They will champion and train the team to work to agreed standard operating procedures
• They will support in driving continuous improvements within the operational key departments
• They will learn and showcase operational expertise across our key department areas and be seen as subject matter experts, showcasing best working practices.

Key Responsibilities

• Organise and support daily SLA ensuring orders are picked, packed and shipped within order promise
• Work closely with digital, shop floor and ISF associates to ensure that service level agreements and customer expectations are met
• To be proficient and comfortable using programmes/tech that will aid in the smooth running of the daily operation (RedPrairie , Zetes , Retek, Web - sphere, Metapack)
• Support developing Standard operating procedures to help meet operational goals
• Delivering against robust KPIs and targets
• Support on Implementing &/or improving processes to optimise service delivery
• Aid with the work flow management of a key department within the ISF operational structure (High value dept, Despatch, RETURNS, PERSONALISATION)
• Be flexible with approach and be happy to support operational needs when requested
• Be prepared to take on additional responsibilities during promotions and peak
• Support with implementing the company’s Health and Safety policy – ensuring a safe working space for all associates
• Ensure quality procedures and targets are always strictly adhered to
• Monitors and assists in the maintenance of all hardware in the operation
• Fosters a collaborative and harmonious working environment in line with Selfridges values that will support with productivity and motivation in the operation
• Experience
• A background within supply chain, preferably retail or a fast paced, commercial environment
• Supervisory experience preferred but not necessary
• Full time- fully flexible including early/late shifts and weekends Sat/Sunday working on a 3 weekend in 1 weekend off pattern
• Computer literate – knowledge of word, excel necessary

A bit about you

Personal Attributes/ Behavioural Skills

• Highly organised
• Able to solve problems efficiently
• Will require a proactive thinker who will drive the operation to success
• Exceptional attention to detail
• Ability to manage multiple daily deadlines understanding your priorities keeping our customer at the front of everything you do.
• Perform well under pressure in a fast-paced environment