Online Counsellor - Adult Services

Kooth; London; Remote; GBP 27,000; Full time

Job summary

A leading company in digital mental health support seeks a Counsellor for its Adult Services team. This remote position involves providing text-based counselling to adults while adhering to ethical guidelines and managing individual caseload effectively. You will play a vital role in enhancing mental well-being, with opportunities for professional growth and a supportive work environment.

Benefits

Generous Annual Leave

Professional Development

Pension contributions

Health and Well-being benefits

Flexible Working

Clinical Supervision

Qualifications

• Relevant qualification at level 4 or above recognized by BACP, UKCP, or COSCA.
• Registered status with BACP or equivalent.
• Minimum 450 supervised clinical practice hours required.

Responsibilities

• Provide digital counselling and mental health support to adults.
• Assess and manage the needs of service users.
• Maintain accurate case notes and records using approved systems.

Skills

Counselling

Risk Management

Communication

Empathy

Education

Professional qualification in Counselling and Psychotherapy

BACP registration

Job description

Role: Counsellor - Adult Services

Reports to: Team Manager

Location: Remote - Must be UK based

Full-time 35 hours per week

End Date: 7/7/25

Start date: 18/8/25

*This position is fully remote and our working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective:

Offer digital online counselling and emotional wellbeing support to adults.

Main Responsibilities:

Offering digital counselling and emotional wellbeing support to Adults

• Providing text-based online counselling or psychotherapy, support and advice to adults.

• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required
• Management of your own caseload.

• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing longer-term digital therapeutic structured support and interventions for those with complex mental health difficulties.

• Work within the professional ethical frameworks laid out by the BACP or equivalent
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation.

Clinical administration

• Maintain accurate case notes and records using Kooth approved systems and processes.

• Liaise with other professionals around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation.

• Maintain accurate information about shift duties and activity via the scheduling and rota system.

Attending inhouse clinical support, supervision and training

• Attend and effectively contribute to clinical supervision and clinical support.
• Commit to our mandatory in-house training and continuing professional development opportunities.

Attending management supervision and meetings

• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Qualifications:

Essential:

• A relevant professional qualification in Counselling and Psychotherapy at level 4 (minimum) recognised by BACP, UKCP, COSCA or equivalent.
• Hold registered status with the BACP (MBACP reg.) or equivalent level registration with a recognised UK Counselling and Psychotherapy awarding body (e.g. UKCP, COSCA)
• Accreditation-eligibility with a recognised UK Counselling and Psychotherapy awarding body (BACP, UKCP, COSCA, etc.)
• Child protection and adult safeguarding training

Desirable:

• Qualification in Online Counselling
• Suicide Prevention and Self-Harm Mitigation Training
• Safeguarding and risk management interventions training

Skills and Experience:

Clinical:

• A minimum of 450 completed supervised clinical practice hours working as a qualified and clinically supervised Counsellor/Psychotherapist.
• Experience in conducting risk and needs assessment, referrals, and providing effective short-term and long-term counselling/psychotherapy to adults.
• Experience in risk management interventions.
• Experience in adult safeguarding and child protection, and clear knowledge and understanding of safeguarding and child protection policies and legislation.
• A willingness to learn and keep up to date with mental health research, issues and theories around psychological change.
• A belief that clinical outcomes matter and have to be measured.

Personal:

• Exceptional time management skills and the ability to manage your own clinical caseload and all administrative tasks involved, in addition to having the ability to communicate effectively with teams via online communication platforms.
• Sensitivity and understanding of the social, environmental, and economic factors that impact people’s mental health.
• Be resilient, empathetic, and mentally equipped to help people that may present in distress.
• A ‘can-do’ attitude and ambition to work hard as part of a team to build something really special in line with our mission statement.
• A clear understanding of issues pertaining to equality, diversity, and inclusion and how an awareness of these informs your practice.
• Experience and ability to work collaboratively across multi-disciplinary teams.
• You are available for a minimum of 26 hours per week comprising 4 or 6-hour shifts (or split shifts) per day - which are spread across afternoons, evenings, and weekends.
• The ability to work remotely with a good broadband connection installed in your home/place of work, a comfortable and safe home working setup, alongside a competent and confident use of technology.

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience £26513

2. Generous Annual Leave

Enjoy 36 days of annual leave, including public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

9. Clinical Supervision and in-house clinical support

All all paid for and monthly

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include an enhanced Des, contact our Human Resources team.