Online Clinic Manager

Vira Health; City of Westminster; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A digital healthcare startup in the UK is seeking a Clinic Manager to oversee daily operations and ensure high-quality patient care. The ideal candidate will be a prescriber excited to work in a fast-paced environment. Responsibilities include leading the online clinic, supporting patient care, and managing clinical protocols. Benefits include health insurance and flexible working arrangements. This role offers the chance to shape innovative services in women's health and contribute to a mission-driven team.

Benefits

Vitality Health Insurance

Tech equipment of choice

UK Pension scheme enrollment

Personal development focus

Home office setup allowance

Cycle to Work scheme

Qualifications

• Must be a prescriber, either a doctor, nurse, or pharmacist.
• Excited to work in a digital health startup environment.
• Comfortable working online and managing digital health records.
• Confident communicator with a professional presence.
• Highly organized with strong attention to detail.

Responsibilities

• Lead and manage daily operations of the online clinic.
• Support clinicians in managing patient care.
• Review and issue prescriptions where appropriate.
• Triage clinical queries from patients.
• Manage clinical protocols and policies.
• Contribute to service improvements and patient safety.

Skills

Prescriber qualification

Digital health passion

Strong communication skills

Organizational skills

Proactive attitude

Experience with online healthcare

Tools

Word

Excel

PowerPoint

Slack

Job description

Vira Health is looking for a driven, proactive, and enthusiastic Clinic Manager to help us deliver exceptional care to women across the UK. Are you passionate about transforming healthcare through technology? Do you thrive in fast-paced, high-impact, innovative environments? This is an exciting opportunity to join a mission-led digital health startup that's changing how women access healthcare. Vira Health focuses on midlife women's health, and is quickly expanding into other areas of women's health. You'll play a central role in the day-to-day running of our online clinic, ensuring our patients receive outstanding, compassionate, and efficient care. And you will also have the chance to shape how the company builds and develops new services. You'll report directly to our Medical Director and work closely with our growing team. Starting as soon as possible, the role can be full-time or part-time (3- to 5-days per week). You can either work from home or with us at our office (London, N5 2EF), or hybrid. If you are interested in this role, we encourage you to apply as soon as possible. We will be interviewing on a rolling basis.

Responsibilities

• Lead and manage the daily operations of our online clinic, ensuring a smooth experience for both patients and clinicians.
• Be the go-to clinical contact for our clinicians, to help them manage patient care.
• Review HRT and contraception consultation notes, and issue prescriptions where appropriate.
• Triage incoming clinical queries from patients, respond directly when needed, and conduct patient calls to direct them to the right care.
• Help to manage our clinical protocols and policies, and own and update our formulary.
• Support the Medical Director with service improvements, including audits, training, regulatory work, and the development of new services.
• Work with the medical Director on clinical governance and patient safety, including by identifying, investigating, and addressing safety issues promptly.
• (Bonus) Contribute to our growing work in weight management, including GLP-1s and holistic weight loss care.

Qualifications

• You must be a prescriber. Either a doctor, or a nurse or pharmacist with a prescribing qualification.
• Passionate about digital health and excited to work in a startup environment. Previous experience with online healthcare is highly desirable.
• Comfortable working online and navigating digital health records.
• Confident with working in a digital environment. We collaborate with our team online, so you must be comfortable with common computer software such as Word, Excel, Powerpoint, emails / Slack.
• A confident communicator with a calm, professional presence.
• Highly organised with strong attention to detail and a proactive, self-starting attitude.
• Bonus points if you have experience prescribing HRT, contraception or GLPs, or have worked in a digital healthcare setting.
• A commitment to adapting how we work to fit a variety of new and existing needs; we are remote first so flexibility is really important to us.

Benefits

• Vitality Health Insurance, including mental health and physiotherapists as well as telemedicine consultations (UK only)
• Your choice of tech equipment - whatever you need to get the job done.
• Enrolment in Vira's UK Pension scheme.
• An environment where your personal development is really important.
• £250 to set up your home office if working remotely.
• Cycle to Work scheme (UK only)