Online Campaign Service Admin (12‑Month Contract)

ITV plc; Hounslow; On-site; GBP 24,000 - 36,000; Full time

Job summary

ITV plc is seeking a Service Administrator (Online & Marketing) to join the Direct to Consumer team on a 12-month maternity cover contract at White City, London. You will support the Service Delivery Team by ensuring timely delivery of premium and free services, including campaigns, competitions, and votes.

In this role you will extract data for marketing campaigns, assist in post-campaign reviews and collaborate with internal and external stakeholders to define reporting and improvements.

Qualifications

• Understanding of operational processes within a live environment or similar.
• Confident using Web based tools and Content Management Systems.
• Awareness of premium telephony technology such as SMS
• Awareness of E-commerce solutions and user flows.

Responsibilities

• Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team. These will include services on SMS, PRTS, Web and Mobile App for in house delivery or via third party providers.
• Scheduling campaigns according to delivery dates and in line with business requirements
• Ensuring platforms are available to deliver the required service
• Building each campaign using predefined templates, from scratch or via requests to third parties
• Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for \"in live\" support.
• Daily/weekly administrative tasks including reports, data extraction and routine tasks
• Working as part of an online test team, testing new technical deployments and features to the ITV Win website as and when required
• Work closely with internal and external stakeholders to gather campaign requirements.
• Conduct service feasibility assessments and provide insight and guidance where relevant.
• Ensure robust and appropriate reporting is defined and implemented for each event.
• Engaging in post-event reviews to assess success factors and propose future improvements.

Skills

Live operations

Data extraction

Campaign management

Content management systems

Web & app platforms

Tools

Jira

Braze

Job description

ITV plc is seeking a Service Administrator (Online & Marketing) to join the Direct to Consumer team on a 12-month maternity cover contract at White City, London. You will support the Service Delivery Team by ensuring timely delivery of premium and free services, including campaigns, competitions, and votes.

In this role you will extract data for marketing campaigns, assist in post-campaign reviews and collaborate with internal and external stakeholders to define reporting and improvements.