Service Administrator

ITV Consumer Limited 2024; London Borough of Hammersmith and Fulham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous holiday allowance

Annual bonus opportunity

Pension contribution

Save as you earn - ITV shares

Wellbeing and volunteering days

Job summary

ITV Consumer Limited 2024 is seeking a Service Administrator to join the Service Delivery Team in London. You will help ensure the compliant and timely delivery of premium and free services, and work with the Interactive teams to extract data for marketing campaigns and post-event reviews.

The role involves reviewing requests for SMS, web, and app campaigns; scheduling campaigns; building campaigns from templates; performing checks; and supporting live operations.

Qualifications

• An interest in marketing strategies and the interactive broadcast sector is beneficial.
• Knowledge of Braze or similar marketing platform would also be beneficial.
• Knowledge of Jira or similar project management tools would be beneficial.
• Excellent and consistent attention to detail.
• Ability to build strong and productive relationships with suppliers is preferable.

Responsibilities

• Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team for SMS, PRTS, Web and Mobile App campaigns.
• Scheduling campaigns according to delivery dates and business requirements.
• Ensuring platforms are available to deliver the required service.
• Building each campaign using predefined templates, from scratch or via requests to third parties.
• Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for live support.
• Daily/weekly administrative tasks including reports, data extraction and routine tasks.
• Working as part of an online test team, testing new technical deployments and features to the ITV Win website when required.
• Working closely with internal and external stakeholders to gather campaign requirements.
• Conduct service feasibility assessments and provide insight and guidance where relevant.
• Ensure robust and appropriate reporting is defined and implemented for each event.
• Engaging in post-event reviews to assess success factors and propose future improvements.

Skills

Attention to detail

Stakeholder management

Data extraction

Campaign scheduling

Testing deployments

CMS familiarity

Tools

Jira

Braze

Job description

As a Service Administrator you will be working within the Service Delivery Team to ensure the compliant and timely delivery of various premium and free services including but not limited to Competitions, marketing pushes and votes. As part of your role, you will work alongside existing Interactive teams to extract and prepare relevant data for various marketing campaigns and you will also engage in post marketing campaign reviews to assess success factors and propose future improvements.

• Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team. These will include services on SMS, PRTS, Web and Mobile App for in house delivery or via third party providers.
• Scheduling campaigns according to delivery dates and in line with business requirements
• Ensuring platforms are available to deliver the required service
• Building each campaign using predefined templates, from scratch or via requests to third parties
• Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for "in live" support.
• Daily/weekly administrative tasks including reports, data extraction and routine tasks
• Working as part of an online test team, testing new technical deployments and features to the ITV Win website as and when required
• Work closely with internal and external stakeholders to gather campaign requirements.
• Conduct service feasibility assessments and provide insight and guidance where relevant.
• Ensure robust and appropriate reporting is defined and implemented for each event.
• Engaging in post-event reviews to assess success factors and propose future improvements.
  Understanding of operational processes within a live environment or similar.
• Confident using Web based tools and Content Management Systems.
• Awareness of premium telephony technology such as SMS
• Awareness of E-commerce solutions and user flows.

Other things we're looking for (key criteria)

• An interest in marketing strategies and the interactive broadcast sector is beneficial
• Knowledge of Braze or similar marketing platform would also be beneficial
• Knowledge of Jira or similar project management tools would be beneficial
• Excellent and consistent attention to detail
• Ability to build strong and productive relationships with suppliers is preferable

At ITV, we love creating some of the nation's best-loved and most-watched TV programmes. The team behind the UK's largest commercial family of channels, we create and distribute high-quality content across multiple platforms. It takes a collaboration of creative, commercial and global thinkers to make things happen. Everyone plays their part. If you're curious, collaborative, open minded and always look to do things better - you'll love building your career here.

Flexible working with a range of options

• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefitsCorporate Teams Working smart and working fast, we're behind the most talked-about brands. Discover more about the teams making sure everyone at itv has a life outside of work. Find out more

What is the magic of ITV? It starts with a simple love of television. Watching it, creating it, talking about it. Whether it's daytime or primetime, for downtime or anytime. We're inspired by our audiences. Who helps shape what we make. Standing shoulder to shoulder with them. Because what matters to them, matters to us. Starting conversations. Winning hearts. Changing minds and sometimes even society itself. Big or small, what we make makes an impact.