One Stop - Shift Leader

One Stop Stores Ltd; Thornbury; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Staff discounts

Training and development opportunities

Savings on food and household items

Job summary

One Stop Stores Ltd is seeking a Shift Leader to manage store operations in Thornbury, England. In this role, you will coordinate day-to-day activities, ensuring excellent customer service and a well-presented store.

Responsibilities include managing the team, overseeing the store's operational standards, and maintaining a safe shopping environment. Ideal candidates should possess strong communication skills and a customer-focused mindset.

We offer flexible working arrangements and various benefits including staff discounts and training opportunities.

Qualifications

• Strong communication skills essential for effective customer service.
• Ability to solve problems quickly and efficiently, maintaining service standards.
• Capability to work in a team-focused environment, with adaptability to changing situations.

Responsibilities

• Coordinate team operations and ensure store cleanliness and safety.
• Manage store activities including opening/closing and colleague queries.
• Support Store Manager in events and maintaining an inclusive atmosphere.

Skills

Communication skills

Customer focus

Problem-solving

Teamwork

Attention to detail

Adaptability

Technical skills

Time management

Job description

About the role

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. The customer is at the heart of everything we do, and you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach. With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety
• Being the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
• Supporting the Store Manager to coordinate seasonal, community and charity events, creating a great inclusive atmosphere
• Making sure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Making sure point of sale and shelf edge labels reflect what good looks like
• Taking immediate action for any overcharges and preventing any reoccurrence
• Proactively manage queues in store to deliver a great shopping trip for our customers
• Coordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
• Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements
• Following company health and safety routines and ensuring colleagues do the same
• Delivering communication to the team, ensuring they are kept well informed
• Looking at ways to simplify our operations and share these ideas with my Store Manager
• Always putting the customer first and considering them in everything I do
• Readily available to resolve customer queries, leaving them with a smile on their face
• Adjusting the service I give to each customer to meet their needs
• Recognising and celebrating colleagues giving great service
• Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles
• Resolving colleague’s queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
• Ensuring the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Monitoring and acting on any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed
• Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s)
• Balancing your time across service and replenishment areas of the store
• Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
• Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to elevate relevant issues in a timely manner, seek out advice and support when needed and benefit from in‑the‑moment coaching opportunities
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass in order to proceed with this role; if these checks fail, we will be forced to withdraw the job offer.

Requirements

• Communication skills
• Customer focus
• Problem‑solving
• Teamwork
• Attention to detail
• Adaptability
• Technical skills
• Time management

Benefits

We offer flexible working arrangements to accommodate diverse life stages, including careers beginnings, parenthood, retirement, carers, and more. One Stop also provides a range of benefits such as savings on food and household items, staff discounts, training and development opportunities, and access to our corporate benefits portal. We are proud to be a disability‑confident leader, offering reasonable adjustments throughout the recruitment process.

Diversity & Inclusion at One Stop

One Stop welcomes everyone. We celebrate the unique backgrounds, perspectives, and experiences of our colleagues and aim for a safe, supportive environment where diversity thrives. As a disability confident leader (Level 3), we are committed to creating accessible spaces and offering reasonable adjustments to all candidates throughout the recruitment process.