One Stop - Shift Leader

One Stop Stores Ltd; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

Community involvement opportunities

Diversity and inclusion initiatives

Job summary

A community-oriented retail store in Ipswich is seeking a Shift Leader to coordinate team operations and ensure excellent customer service. The ideal candidate will excel in communication, problem-solving, and adaptability. This full-time position involves managing daily activities, supporting the Store Manager, and creating a positive shopping environment. Join a friendly team dedicated to community involvement and service.

Qualifications

• Must have strong communication and teamwork skills.
• Ability to focus on customer needs and solve problems.
• Adaptable with attention to detail and good time management.

Responsibilities

• Coordinate the team for a great customer shopping experience.
• Manage store operations and ensure safety.
• Support the Store Manager in various tasks and events.

Skills

Communication skills

Customer focus

Problem-solving ability

Teamwork ability

Attention to detail

Adaptability

Technical skills

Time-management skills

Job description

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Open/close the store and complete duty cover, ensuring all decisions benefit customers, colleagues, and everyone’s safety
• Serve as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
• Support the Store Manager with seasonal, community and charity events, creating a great inclusive atmosphere
• Ensure the store is always clean, tidy, and well presented
• Prioritise the replenishment of products that matter to our customers
• Maintain point of sale and shelf edge labels to reflect quality standards
• Take immediate action for any overcharges and prevent recurrences
• Proactively manage queues to deliver a great shopping trip for customers
• Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time around trade patterns
• Stay knowledgeable about the store, coordinating others to implement practical improvement actions
• Follow company health and safety routines and encourage colleagues to do the same
• Deliver communication to the team, keeping them well informed
• Identify and share ideas to simplify operations with the Store Manager
• Always put the customer first in all decisions and actions
• Be readily available to resolve customer queries, leaving them with a smile
• Adjust service to meet each customer’s needs
• Recognise and celebrate colleagues who provide great service
• Identify obstacles to delivering great service and help remove them
• Resolve colleague queries in the absence of the Store Manager, or appropriately escalated them to the Manager
• Ensure the store is staffed appropriately, reacting to short‑term absences and sickness by finding cover for shifts
• Serve as a recognised Keyholder, attending alarm call‑outs to ensure store safety and security
• Monitor internal communications, ensuring messages are acted upon promptly and colleagues remain informed
• Coordinate colleagues to meet customer needs and store operations, feeding back to the Store Manager any shop‑floor issues
• Balance time across service and replenishment areas of the store
• Support the Store Manager in managing absence, ensuring return‑to‑work interviews and absence triggers are handled in line with policy
• Build meaningful relationships with the Area Manager & People Partner, escalating relevant issues in a timely manner
• If this store has a Post Office Local, perform day‑to‑day Post Office operations, requiring a Post Office financial and criminal background check

Qualifications

• Communication skills
• Customer focus
• Problem‑solving ability
• Teamwork ability
• Attention to detail
• Adaptability
• Technical skills
• Time‑management skills

What’s in it for you?

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

Flexible Working

We welcome chats about flexible working. Whether you’re starting your career, caring for family, or seeking a new challenge, let us know how we can support you.

Benefits

To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Community Involvement

We are proud to give back in meaningful ways, supporting local charities and partnering with national organisations. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through FareShare and Olio.

Diversity & Inclusion

Everyone is welcome at One Stop. We celebrate the unique backgrounds, perspectives, and experiences of our colleagues. As a Disability Confident Leader (Level 3) we offer reasonable adjustments throughout the recruitment process. For more information on the accessibility support we can offer, please click here.

Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment where everyone can thrive and be themselves. For more information, please click here.

*One Stop has the right to withdraw the vacancy before the closing date if a successful application is received. We encourage you to submit your application as soon as possible.*

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing (Retail)