One Stop - Customer Service Assistant

One Stop; South Oxfordshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company seeks a Customer Service Assistant for their Sonning Common store. The role involves providing excellent customer service, stocking shelves, and ensuring store cleanliness. Ideal candidates should exhibit strong customer focus and teamwork skills, contributing to a positive shopping experience.

Benefits

Flexible working arrangements

Employee discounts

Health insurance

Qualifications

• Must have customer service skills.
• Ability to work well in teams.
• Flexibility and adaptability to different store areas.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in absence of managers.

Skills

Customer Service

Teamwork

Adaptability

Education

School leaver's age

Job description

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One Stop - Customer Service Assistant, Sonning Common

Client: One Stop

Location: Sonning Common, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: cf207784ea08

Job Views: 20

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Sonning Common • Apply by 20-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Following safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security procedures and wearing safety equipment.
• Serving age-restricted products responsibly.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing Post Office operations and passing background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, insurance, health services, flexible working, and more.