One Stop - Customer Service Assistant

Tesco; Salisbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading convenience store chain as a Customer Service Assistant, offering a dynamic work environment where your contributions will enhance customer experience. You'll support daily store operations, from assisting customers to maintaining stock and safety standards, all while enjoying various employee discounts and benefits.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Discounted health checks

Exclusive savings through Colleague Deals

Save as you earn scheme

Wellbeing support services

Increasing annual leave

Retirement Savings Plan

Life Assurance

Private Medical Insurance (if applicable)

Flexible working options

Qualifications

• Experience in a fast-paced retail environment preferred.
• Understanding of customer service excellence.

Responsibilities

• Provide excellent customer service and support.
• Maintain store cleanliness and organization.
• Assist with store operations, including cash handling.

Skills

Customer service

Teamwork

Safety practices

Adaptability

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end to ensure accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and using safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If applicable, duties include managing the Post Office operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you are starting your career, caring for others, nearing retirement, or balancing other commitments. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

As a subsidiary of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, with distribution centres in Brownhills, Nursling, and Wakefield.

We are committed to inclusive recruitment and accessible support. For more information, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on some weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including deals for colleagues and family
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks via Tesco Pharmacy
• Access to exclusive savings through Colleague Deals
• Save as you earn scheme
• Wellbeing support services, including a 24/7 online GP
• Increasing annual leave with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit your needs