One Stop - Customer Service Assistant

Tesco; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a dedicated Customer Service Assistant to join their store team. The role involves ensuring excellent customer service, managing daily operations, and maintaining a welcoming environment. The ideal candidate will thrive in a dynamic retail setting while contributing to the community through various initiatives.

Benefits

10% discount in One Stop

Additional discounts on Tesco and other services

Health, insurance, and savings benefits

Flexible working options

Qualifications

• Ability to provide excellent customer service and engage positively with customers.
• Experience managing store operations and safety procedures is essential.
• Awareness of store performance metrics and compliance with policies.

Responsibilities

• Serve customers and maintain high standards in store cleanliness.
• Manage store operations, including working across various store areas.
• Encourage customer feedback and ensure safe working practices.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If the store has a Post Office Local

Your duties will include managing daily operations of the post office, requiring passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office services, and more.

We are committed to inclusivity and accessible recruitment, accredited as Disability Leader Level 3. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include

• 10% discount in One Stop
• Additional discounts on Tesco, F&F Clothing, Tesco Mobile, and more
• Health, insurance, and savings benefits
• Flexible working options