One Stop - Customer Service Assistant

Tesco; Bacup; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in retail is looking for a Customer Service Assistant to enhance customer experiences in their store. The role involves various responsibilities including stocking shelves, collecting customer feedback, and maintaining an organized shopping environment. Candidates should exhibit strong service orientation and teamwork skills, thrive in a dynamic environment, and contribute to safety and well-being. The company values inclusivity and offers discounts to employees.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Additional discounts on Tesco Mobile, insurance, health services

Qualifications

• Ability to provide exceptional customer service.
• Good understanding of store operations.
• Willingness to participate in community events.

Responsibilities

• Assist customers and provide feedback collection.
• Stock shelves and maintain store appearance.
• Ensure a safe shopping environment.

Skills

Customer service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events to create an inclusive atmosphere.
• I stay informed about my store’s performance, understand my role, and collaborate to deliver profit.
• I live our values, make everyone feel welcome, and follow policies.
• I clock in and out at the start and end of my shift to ensure accurate pay.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I follow the think 25 policy when serving age-restricted products.
• I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
• I keep the store clean, tidy, and organized, ensuring aisles are clear.
• I may be responsible for running the shift in the absence of the Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If applicable, duties include the day-to-day operations of the Post Office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs and life circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services, including Post Office, vending, and financial services. We are committed to inclusivity and accessibility in our recruitment process.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe, increasing to 15% on certain weekends
• 20% discount on F&F Clothing in Tesco Stores
• Additional discounts on Tesco Mobile, insurance, health services, and more