Onboarding Team Leader

NatWest Group; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution in Edinburgh seeks an Onboarding Team Leader to enhance team culture and compliance in financial crime. You will guide your team to prioritize customer needs while managing risks effectively. Strong leadership and communication skills are essential for this role. The position offers a remote-first working model.

Qualifications

• Experience in people leadership with ability to embed a thriving culture.
• Strong communication and interpersonal skills.
• Ability to develop and coach others for outstanding customer service.

Responsibilities

• Oversee performance of the team against agreed objectives.
• Manage risk to ensure adherence to regulatory processes.
• Provide coaching and feedback to enhance service levels.
• Liaise with management to report team performance.

Skills

People leadership

Communication skills

Interpersonal skills

Planning and organisational skills

Job description

Overview

• We're seeking a dynamic leader to guide a customer-focused financial crime team, driving success while fostering a culture where team members feel valued, engaged, and recognised
• You’ll be playing a significant part in delivering trust and advocacy to our customers, making sure that your team keep the customer at the heart of everything they do
• This is an excellent opportunity to be recognised for your people leadership skills and develop and enhance your network across the bank

What you'll do

As an Onboarding Team Leader, you'll embed a culture focused on adherence to compliance and financial crime regulations. You'll guide your team to maintain high levels of product and service knowledge to meet customer needs, all while upholding the highest standards of compliance. Additionally, you'll use feedback from colleagues and customers to drive continuous improvement in the customer experience, ensuring financial crime risks are effectively managed.

Responsibilities

• Overseeing the performance of the team against agreed objectives, taking steps to manage and drive performance
• Managing risk to make sure that key regulatory, operational and control processes are adhered to
• Providing your team with coaching and feedback to maintain high levels of service and good customer outcomes
• Liaising with senior management to report on your team’s performance and help drive strategy initiatives across the bank

Skills and qualifications

To succeed in this role, you'll need experience in people leadership, with the ability to embed a thriving culture across a team. Strong communication and interpersonal skills are vital, alongside the ability to develop and coach others to deliver outstanding levels of customer service. You'll also have the ability to deliver and maintain an understanding of the wider aims of the bank.

Additionally, we'll expect you to have:

• Experience of communicating, preparing and delivering presentations to senior audiences
• The ability to identify operational inefficiencies and provide practical solutions for them
• Well-developed planning and organisational skills

Details

Hours: 35

Job Posting Closing Date: 11/09/2025

Ways of Working: Remote First