Onboarding Manager — Site Implementations (Hybrid)

ACS Performance; Croydon; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Training and development

Impactful projects

Job summary

ACS Performance in Croydon is seeking an Onboarding Manager (Site Implementation) to lead the delivery of new customer sites from contract to live operation. You will coordinate software, hardware, connectivity and operational delivery, bringing together multiple stakeholders to ensure successful implementations.

The role requires practical, non-technical leadership with strong organisation, communication and problem-solving skills.

Qualifications

• At least three years' experience in implementation, onboarding, project management or client delivery.
• Experience delivering technology solutions with a physical element (payments, EPOS, access control, EV charging, telematics, etc.).
• Ability to translate customer requirements into practical, deliverable solutions.
• Excellent organisational skills with the ability to manage multiple projects simultaneously.
• Confidence coordinating contractors, suppliers and internal teams.
• Good technical awareness and the ability to understand technical concepts and challenge where appropriate.
• Strong communication and relationship-building skills with clients and colleagues at all levels.
• Proactive, resourceful approach to drive projects forward.

Responsibilities

• Take ownership of the end-to-end onboarding and implementation of new customer sites.
• Conduct client discovery sessions and desktop site assessments to understand operational requirements and identify the most effective implementation approach.
• Develop site implementation plans covering hardware, connectivity, system configuration, signage, pricing structures, operational rules and customer requirements.
• Create and manage project plans, ensuring activities are delivered on time and dependencies are effectively managed.
• Coordinate internal teams, external suppliers and contractors to ensure smooth project delivery.
• Obtain quotations, procure equipment and signage, and oversee contractor performance to ensure work meets agreed specifications.
• Work closely with technical teams to coordinate system configuration and ensure all sites meet operational and technical standards before launch.
• Carry out user acceptance testing from the perspective of customers and clients, monitoring performance after launch and resolving any issues before full operational handover.
• Maintain accurate project documentation and hand over completed sites into business-as-usual operations.
• Identify opportunities to improve implementation processes and contribute to wider business projects, including estate migrations and compliance initiatives.

Skills

Project management

Stakeholder coordination

Client delivery

Requirements gathering

Job description

ACS Performance in Croydon is seeking an Onboarding Manager (Site Implementation) to lead the delivery of new customer sites from contract to live operation. You will coordinate software, hardware, connectivity and operational delivery, bringing together multiple stakeholders to ensure successful implementations.

The role requires practical, non-technical leadership with strong organisation, communication and problem-solving skills.