Onboarding Manager

Jobtailor; Salford; On-site; GBP 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Onboarding & Metering Lead to own the end-to-end onboarding process for meters, tenants, owners and landlords, ensuring accurate metering readiness before billing.

You will coordinate with developers, SLPs and sales offices, drive workflow improvements, data accuracy and system enhancements, and lead a team to deliver high-quality customer outcomes in a data-driven environment.

Qualifications

• Hands-on experience with meters, metering data, or onboarding in utilities sectors.
• Experience leading a team in operations, data-driven or customer-focused settings.
• Strong understanding of how metering data affects onboarding, billing accuracy and the Meter-to-Cash cycle.
• Proven ability to resolve complex metering issues and data discrepancies.
• Excellent organizational, analytical, and numerical skills with attention to detail.
• Strong stakeholder management and influencing abilities.
• Proficiency with Microsoft Office, SharePoint, and metering/billing systems.
• Demonstrated track record delivering high-quality customer outcomes.

Responsibilities

• Own the onboarding process from developer handover to tenant move-in and transition.
• Lead engagement with developers, SLPs, and sales offices.
• Ensure metering readiness and data completeness before billing.
• Review and streamline onboarding workflows, including automation.
• Maintain accurate meter records, updates, exchanges and lifecycle management.
• Own escalation and resolution of complex metering issues.
• Coordinate meter stock issuance, reconciliation and monthly reporting.
• Link Operations, Billing, Revenue Assurance and system teams to ensure readiness.
• Lead, coach and develop onboarding and meter asset teams.
• Identify gaps and design improvements.
• Collaborate to optimize scalable metering data flows and system logic.

Skills

Stakeholder management

Team leadership

Analytical thinking

Problem solving

Process improvement

Collaboration

Tools

Metering Systems

Billing Systems

Microsoft Office

SharePoint

Job description

• Own and manage the complete customer onboarding process from developer handover and first occupier connection through tenant, owner, and landlord move-in/move-out changes
• Lead engagement with high-priority third-party stakeholders, including developers, SLPs, and sales offices
• Serve as the central point of accountability for metering-related onboarding requirements, validations, and data completeness
• Ensure customers are fully metering-ready before billing commences
• Review, streamline, and improve onboarding workflows, including automation and system enhancements
• Lead the team in maintaining accurate meter records, updates, exchanges, validations, and lifecycle management
• Own escalation and resolution of complex metering issues and discrepancies
• Manage meter stock issuance, reconciliation, discrepancy investigations, and monthly reporting
• Link Operations, Billing, Revenue Assurance, Developers, and system teams to ensure operational readiness and smooth customer transitions
• Lead, coach, and develop the onboarding and meter asset teams
• Identify process gaps and recommend, design, and support improvements
• Collaborate with developers and system teams to optimise scalable metering data flows, onboarding pathways, and system logic

Requirements

• Previous hands-on experience with Meters, Metering data, Metering systems, or Onboarding is essential (utilities, energy, water, or similar)
• Demonstrated experience managing or leading a team in an operational, data-driven, or customer-focused environment
• Strong understanding of how metering data impacts onboarding, billing accuracy, consumption calculation, and the wider Meter-to-Cash cycle
• Experience resolving complex metering issues, data discrepancies, and onboarding exceptions
• Excellent organisational, analytical, and numerical skills with strong attention to detail
• Strong stakeholder management and ability to influence widely
• Confident using Microsoft Office, SharePoint, and operational, billing, or metering systems
• Demonstrated experience leading teams to deliver high-quality customer and business outcomes
• Collaborative communication and ability to build strong relationships with stakeholders across teams and levels
• Strong problem-solving skills and sound judgement when resolving complex operational or data-related issues
• Demonstrated ability to support process automation, workflow optimisation, or system improvements

Core Competencies

Demonstrates expertise in managing the customer onboarding process, ensuring metering readiness, and leading teams to optimize workflows and resolve complex metering issues. Strong stakeholder management and analytical skills are essential for driving high-quality outcomes in a data-driven environment.

Hard Skills

• Metering Systems
• Data Analysis
• Workflow Automation
• Billing Accuracy
• Operational Readiness

Soft Skills

• Organizational Skills
• Analytical Skills
• Attention to Detail
• Collaborative Communication
• Influencing Skills

Industry Keywords

• Utilities
• Energy
• Water
• Meter-to-Cash Cycle
• Customer Onboarding

Tools & Technologies

• Microsoft Office
• SharePoint
• Billing Systems
• Metering Systems