Onboarding Assistant

Redkite Law; Stroud; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Holiday buy/sell scheme

Gym membership contributions

Flexible working

Job summary

Redkite Solicitors in Stroud (with Gloucester) seeks an Onboarding Assistant to join the Residential Conveyancing Onboarding Team. You will support early client onboarding to ensure everything is set up smoothly before work begins on a matter and work with Onboarding Specialists to keep processes efficient.

The role requires strong organisation, attention to detail, and excellent communication. A pathway to growth, a positive client experience, and IT/case management familiarity are valued.

Qualifications

• Willing to learn onboarding processes and AML/source-of-funds checks.
• Some awareness of residential conveyancing or onboarding is helpful.
• Strong organisation and attention to detail; able to handle tasks accurately.
• Process-driven with ability to follow clear steps and procedures.
• Confident, client-focused communicator with professionalism.
• Positive under pressure in a busy environment.
• Digitally proficient; familiarity with case management systems is a bonus.
• Team player who supports colleagues.

Responsibilities

• Kickstart every client journey by sending onboarding packs and links promptly.
• Keep momentum by handling incoming documents and anticipating next steps.
• Be guardian of quality by carrying out searches and due diligence tasks.
• Set files up for success by organizing onboarding documentation for a smooth handover.
• Create a standout client experience with warm, professional communication.
• Collaborate with onboarding and legal teams for a seamless service.
• Maintain trackers and systems for full visibility across onboarding matters.
• Contribute to a well-organised, compliant document trail.

Skills

Willingness to learn

Legal/admin processes

Organization & detail

Process-driven

Client communication

Resilience

Digital skills

Team player

Tools

Case management systems

Job description

Stroud, United Kingdom | Posted on 04/08/2026

We recognise that our reputation as one of the leading law firms in Wales is entirely down to the people who work here. We place great stock in attracting talented people, doing all we can to make sure you enjoy life at Redkite Solicitors and giving you plenty of reasons to build a long-term career with us.

Job Description

Onboarding Assistant

Location: Stroudor Gloucester Contract: Permanent Hours: Full-time,35hours,9am – 5pm Start Date: ASAP

Are you organised, detail-oriented, and motivated by delivering a smooth and professional client experience from the very start? At Redkite Solicitors,we’relooking for anOnboarding Assistantto join our Residential Conveyancing Onboarding Team, supporting the efficient and consistent onboarding of all residential property matters.

In this role, you will support theearly stagesof the client onboarding process by helping to make sure everything is set up smoothly before work begins on a client’s matter.Working closely with the Onboarding Specialists,you’llplay an important part in keeping things running efficiently, supporting fee earners, and helping to create a positive and reassuring experience for every client.

Redkite Solicitors has been trusted toprovideexceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm , we are driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients. Withnearly 300dedicated professionals, we are proud to be recognised as an employer of choice, with a number of our lawyers recognised in bothLegal 500 and Chambers, reflecting the strength and quality of ourexpertise. Our ongoing commitment to excellence and expansion ensures Redkite remainsat the forefront of the legal sector.

Candidates should be aware that their first day of employment may be based at an alternative Redkite office for group onboarding. A willingness to travel and spend the day away from your usual place of work is thereforerequired.

What Will You Be Doing?

• Kickstart every client journey – Send out onboarding packs andrelevantlinks promptly, setting the tone for aclearand positivestart for everyclient.
  
• Keep the momentum going – Stay on top of incoming documents,anticipatenext steps, and use professional, courteous phone calls tokeep theprocessmoving.
  
• Be the guardian of quality – Support essential checks by carrying out searches andduediligencetasks, helping to make sure all information isaccurateand compliant.
  
• Set files up for success – Organise and prepare onboarding documentation so every matter is ready for a smooth handover.
  
• Create a standout client experience – Communicate with warmth and professionalism, making every interaction feelsupportiveandwell-guided.
  
• Work together to win – Collaborate closely withcolleagues across the onboarding and legal teams to deliver a seamless, efficient service.
  
• Stay on top of it all – Keep trackers and systems updated, ensuring full visibility and control across onboarding matters.
  
• Be a valued team player – Take responsibility for essential administrative duties and contribute to awellorganised, compliantdocument trail.
  

Requirements

• Willingness to learn – Keen to develop knowledge of onboarding processes and compliance requirements such as anti-money laundering and source-of-funds checks.
  
• Some awareness of legal or administrative processes – Any exposure to residential conveyancing, or onboarding is helpful, but not essential.
  
• Strong organisation and attention to detail – Able tohandletasksaccuratelyandkeep work well-structured.
  
• Process-driven – Comfortable following clear steps and procedures.
  
• Confident andclientfocusedcommunicator – Friendly and professional when speaking with clients and colleagues, prioritising clarity,responsivenessand a positive experience in every interaction.
  
• Positive under pressure – Enjoy working in a busy environment and managing multiple tasks and priorities.
  
• Digitally proficient – Confident using IT systems; experience with case management systems is a bonus.
  
• Team player – Happy to support colleagues and contribute to a collaborative, supportive team environment.
  

What is in it for you?

We’recommitted to creating a supportive, inclusive, and high-performing legal team.You’llbe joining colleagues who are not only legally excellent but also commerciallyastute and down-to-earth . We value trust, boldness,excellenceand teamwork – and we want you to thrive as part of that.

• Minimum25 days annual leave entitlement, plus bank holidays
  
• Holiday buy and sell scheme
  
• Contributions to gym membership
  
• Flexible working considerations
  
• ... and much more