Onboard Head Of Housekeeping

Travel Trade Recruitment; London; On-site; GBP 38,000; Full time

Job summary

An established industry player in luxury travel seeks a Head of Housekeeping to lead a dedicated team aboard a luxury train. This exciting role involves ensuring the highest standards of cleanliness and service, creating a welcoming atmosphere for guests. You will oversee cabin operations, manage team performance, and maintain operational efficiency while traveling through some of the UK's most picturesque scenery. If you have a passion for hospitality and leadership, this position offers a unique opportunity to combine work with travel, making every day an adventure.

Benefits

Group Income Protection

Group Life Insurance

Employer Contribution Pension

Wellness Programme

Private Medical & Dental

25 Days Annual Leave

Qualifications

• Experience in luxury hospitality and team management is crucial.
• Ability to resolve customer issues and maintain high service standards.

Responsibilities

• Oversee cabin service and ensure timely delivery of services.
• Maintain cleanliness and orderliness of the train for guests.

Skills

Team Management

Customer Service

Problem Resolution

Creativity

Flexibility

Education

Relevant Management Diploma or Degree

Hospitality Qualification

Tools

Sewing Machine

Overlock Machine

Heat Seal

Steam Iron

Scissors

Rippers

Bolt Cutters

Job description

Are you an experienced housekeeping team leader / manager? Are you experienced working within the luxury hospitality sector? Excited by the opportunity to work while traveling through some of the UK's most picturesque scenery? We have the role for you!

We have an exciting opportunity for a Head of Housekeeping, to lead a team of 2 - 3 housekeepers aboard a luxury UK-based Explorer train.

You will be responsible for maintaining the cleanliness, orderliness, and overall appearance of the train. Lead the Cabin team to ensure the train is clean, well-maintained, and welcoming to guests, ensuring the highest standards of service and creating a luxurious and enjoyable experience for our guests.

Responsibilities:

• Oversee and manage the Cabin service for our guests, ensuring all services are delivered timely and meet the expectations of our guests.
• Provide excellent customer service to guests in accordance with the company and Leading Quality Assurance standards.
• Monitor team members' effectiveness and implement corrective action where required.
• Lead by example, providing a level of service and standards in line with company SOPs and customer expectations.
• Ensure Cabin stewards receive all necessary documentation, information, and materials to perform their duties efficiently and effectively.
• Supervise loading and unloading of luggage.
• Ensure guests are given the right cabin before departure with adequate amenities.
• Monitor loading and unloading of materials.
• Manage Cabins mise-en-place and clearing, providing help when necessary.
• Control storage facilities.
• Maintain the appearance of the assigned Housekeeping areas, including cabins and public areas, with a high standard of hygiene and cleanliness.
• Ensure that cabins are serviced according to company standards.
• Report and coordinate maintenance work with the maintenance team to keep the train well maintained.
• Ensure correct stock levels of guest amenities.
• Create, update, and implement departmental standard operating procedures.
• Ensure that operational standards and procedures of the department are adhered to.
• Implement measures and systems to improve cost efficiency and the internal and external customer experience.
• Budget, plan, and monitor departmental expenditure.

Experience Required:

• Flexible to work on board a luxury train (for up to 6 days at a time).
• Previous experience in a similar role is advantageous.
• Experience within the luxury hospitality industry is advantageous.
• Relevant management or field/industry-related diploma or degree.
• Experience in managing a team.
• Hospitality qualification is advantageous.
• Demonstrated ability to be innovative and creative.
• Experience operating and using a modern sewing machine, overlock machine, heat seal, steam iron, scissors, rippers, and bolt cutters in a safe and efficient manner.
• Experience in fixing tears, repairing seams, and performing alterations of garments.
• Experience in resolving customer issues/complaints.

The package:

• Salary - £38,000
• Group Income Protection - Group Life Insurance - Employer contribution pension
• Wellness programme throughout the year
• Private Medical & Dental
• 25 days annual leave (+Bank holidays)

Interested?

Please click APPLY or contact [e-mail]