Onboard Head Of Housekeeping

JR United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Head Of Housekeeping to lead a dedicated team aboard a luxury train. This role involves ensuring the highest cleanliness and service standards, creating a welcoming environment for guests while traveling through stunning landscapes. You'll manage cabin services, supervise team members, and implement operational procedures to enhance efficiency and guest experience. If you're passionate about hospitality and ready for an exciting adventure, this is the perfect opportunity for you to shine in a unique setting.

Benefits

Wellness Programme

Qualifications

• Experience in luxury hospitality and team management is essential.
• Flexibility to work aboard a luxury train for extended periods.

Responsibilities

• Oversee cabin service and maintain cleanliness standards on the train.
• Provide excellent customer service and manage team performance.

Skills

Customer Service

Team Management

Flexibility

Problem Solving

Innovation and Creativity

Education

Relevant Management Diploma

Hospitality Qualification

Tools

Sewing Machines

Overlock Machines

Heat Seals

Steam Irons

Scissors

Rippers

Bolt Cutters

Job description

Are you an experienced housekeeping team leader / manager? Are you experienced working within the luxury hospitality sector? Excited by the opportunity to work while traveling through some of the UK's most picturesque scenery? We have the role for you!

We have an exciting opportunity for a Head Of Housekeeping, to lead a team of 2 - 3 housekeepers aboard a luxury UK based Explorer train.

You will be responsible for maintaining the cleanliness, orderliness, and overall appearance of the train. Lead the Cabin team to ensure the train is clean, well-maintained, and welcoming to guests. Ensure the highest standards of service, creating a luxurious and enjoyable experience for our guests.

Responsibilities:

1. Oversee and manage the Cabin service for our guests, ensuring that all services are delivered timely, in accordance with our standards, and meet the expectations of our guests.
2. Provide excellent customer service to guests in accordance with the company and Leading Quality Assurance standards.
3. Monitor team members' effectiveness and implement corrective action where required.
4. Lead by example, providing a level of service and standards in line with company SOPs and customer expectations.
5. Ensure Cabin stewards receive all the necessary documentation, information, and materials to perform their duties efficiently and effectively.
6. Supervise loading and unloading of luggage.
7. Ensure guests are given the right cabin before departure with adequate amenities.
8. Ensure all luggage is properly loaded.
9. Monitor loading and unloading of materials.
10. Manage Cabins mise-en-place and clearing, providing help when necessary.
11. Maintain the appearance of the assigned Housekeeping areas, including cabins and public areas, with a high standard of hygiene and cleanliness.
12. Ensure that cabins are serviced as per company standard.
13. Report and coordinate maintenance work with the maintenance team in respective areas to keep the train well maintained.
14. Ensure correct stock levels of guest amenities.
15. Create, update, and implement departmental standard operating procedures.
16. Ensure that operational standards and procedures of the department are adhered to.
17. Implement measures and systems to improve cost efficiency and enhance the internal and external customer experience.
18. Budget, plan, and monitor departmental expenditure.

Experience Required:

1. Flexible to work on board a luxury train (for up to 6 days at a time).
2. Previous experience in a similar role - advantageous.
3. Experience within the luxury hospitality industry - advantageous.
4. Relevant management or field/industry-related diploma or degree.
5. Experience in managing a team.
6. Hospitality qualification advantageous.
7. Demonstrated ability to be innovative and creative.
8. Experience operating & using modern sewing machines, overlock machines, heat seals, steam irons, scissors, rippers, and bolt cutters in a safe and efficient manner.
9. Experience in fixing tears, repairing seams, and performing alterations of garments.
10. Experience in resolving customer issues/complaints.

The package:

• Wellness programme throughout the year.