Onboard Customer Service Assistant

JR United Kingdom; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking an Onboard Customer Service Assistant in London to deliver exceptional service and maintain high standards on vessels. Responsibilities include food and drink service, customer engagement, and compliance with safety regulations. Ideal candidates will possess a Level 2 Food Hygiene Certificate and a passion for customer care.

Qualifications

• Experience in customer service, food service, or retail environments.

Responsibilities

• Produce and deliver drinks/food in line with brand standards.
• Provide a 'world class' customer service.
• Process sales through the EPOS system.

Skills

Customer Service

Teamwork

Food Safety

Education

Level 2 Food Hygiene Certificate

Job description

Here is a refined version of the job description, improving formatting and clarity while preserving the original content:

Onboard Customer Service Assistant, London

Client: Uber Boat by Thames Clippers

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Responsibilities

• Produce and deliver drinks/food in line with brand standards & recipes, adhering to food safety and alcohol licensing laws.
• Understand and follow Bar and Till Training Procedures to ensure accurate transactions and prevent stock loss.
• Provide a 'world class' customer service, proactively offering information throughout the customer journey.
• Collaborate with the onboard team to maintain cleanliness and high standards on vessels.
• Assist the Master / Mate / DCSA during emergencies and participate in monthly drills for preparedness.
• Serve food and beverages, ensuring proper portioning, presentation, and product knowledge.
• Follow food hygiene and safety procedures in accordance with health and safety regulations.
• Handle alcohol sales responsibly, complying with licensing requirements.
• Greet and engage customers warmly, exploring their food and drink preferences.
• Process sales through the EPOS system, ensuring full payment and accurate records.
• Maximize sales through upselling, enhancing customer experience and profitability.
• Minimize stock losses by preventing theft, damage, and ensuring proper restocking and merchandise display.
• Report feedback, complaints, stock needs, breakages, faults, or hazards to the line manager.
• Sell tickets to passengers outside of the 'Pay Before You Travel' policy when permitted.
• Use onboard resources to make PA announcements about food and drinks, and address customer queries.

Qualifications

Possess a genuine desire to work with the public in a customer-focused environment. Committed to high standards and visitor care. A team player with a flexible, positive attitude. Able to work efficiently under pressure with patience and empathy. Hold a Level 2 Food Hygiene Certificate and have relevant experience in customer service, food service, or retail environments.