On-Site Visitor Experience Assistant – Manchester

City Football Group; Manchester; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

26 days’ annual leave

Birthday day off

Private healthcare and dental cover

Annual discretionary bonus

Health Cash Plan

Job summary

City Football Group is seeking a Visitor Services Assistant in Manchester to join the on-site team at Medlock Square. The role involves welcoming visitors and Fans, guiding them on directions, facilities and events, and supporting service points during matchday and events.

The successful candidate will work 37.5 hours per week, with early, evening, weekend, and event shifts. A fully on-site role with a focus on customer service and accessible visitor experiences.

Qualifications

• Experience in a customer-facing, hospitality, retail, visitor attraction, sport, entertainment or service environment.
• Clear verbal communication skills and the ability to explain information simply.
• Reliable and organised; follows procedures and handles information responsibly.

Responsibilities

• Welcome visitors, guests and Fans in a friendly, inclusive way and provide guidance on directions and facilities.
• Support queues, wayfinding, and ensure smooth operation of service points; complete opening/closing checks.

Skills

Customer-facing

Friendly approach

Clear communication

Reliability & organisation

Calm under pressure

Digital systems literacy

Tools

Booking systems

Ticketing systems

Job description

City Football Group is seeking a Visitor Services Assistant in Manchester to join the on-site team at Medlock Square. The role involves welcoming visitors and Fans, guiding them on directions, facilities and events, and supporting service points during matchday and events.

The successful candidate will work 37.5 hours per week, with early, evening, weekend, and event shifts. A fully on-site role with a focus on customer service and accessible visitor experiences.