On-Site Technician

Rhian_Convatec; Rhymney; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in medical solutions is seeking an IT Services & Support Technician to enhance its technical infrastructure. The role involves providing on-site support across various hardware and software, ensuring timely incident resolution, and maintaining compliance with security policies. Ideal candidates are proactive problem solvers with a strong customer service focus, ready to collaborate in an international environment.

Qualifications

• Proficient in Windows device build and support.
• Experience in software installation and ticket queue management.
• Strong problem-solving abilities and effective communication skills.

Responsibilities

• Provide technical support for hardware and software issues.
• Manage hardware inventory and procurement needs.
• Maintain documentation of support activities.

Skills

Windows device build and support

Managing multi-function print and scan devices

Software installation and support

Ticket queue management

User training and guidance

Job description

Pioneering trusted medical solutions to improve the lives we touch: Unomedical s.r.o. is a member of Convatec which is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

The Local IT Services & Support Technician plays a pivotal role in maintaining and enhancing the technological infrastructure of the organization. This position is office-based but requires flexibility to support office locations and manufacturing plants. The technician provides onsite technical support for a wide range of hardware devices and software applications, including typical office functions (Windows laptops, printers, applications) and manufacturing plant functions (label printers, scanners, access control, etc.). The role involves managing small project works independently and collaborating in larger international teams for more complex projects.

Technical skillset

• Proficient in Windows device (laptop and desktop) build and support.

• Skilled in managing multi-function print and scan devices.

• Competent in software installation, validation, and application support.

• Experienced in ticket queue management and reporting.

• Capable of performing simple maintenance tasks for various hardware devices.

• Ability to document activities clearly in a regulated environment.

• Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site.

• Adept at inventory management.

Duties and Responsibilities

• Timely response to incident tickets for specific locations.

• Desk-side support and troubleshooting for OS and application issues.

• Device configuration for new joiners and recovery from leavers.

• Participation in small to major incident/problem/change assessments and resolutions.

• Providing technical support for hardware, software, and network issues.

• Handling hardware installation, maintenance, and upgrades.

• Software installation, configuration, and updating.

• Network connectivity support and maintenance.

• User training and guidance on software applications and IT tools.

• Ensuring security compliance with predefined policies and strategies.

• Managing hardware inventory and informing procurement needs.

• Performing scheduled maintenance tasks for system optimization.

• Escalating complex technical issues to higher-level support or specialized teams.

• Maintaining accurate documentation of support activities.

• Organizing local IT environment, including IT rooms and server rooms.

• Providing exceptional customer service.

• Responding to emergency IT incidents or system outages.

Person Profile

• Ability to work effectively both independently and as part of a team.

• Experience with internal and external customer engagement.

• Excellent customer relations, interpersonal, and communication skills.

• Strong problem-solving abilities and experience in network device configuration.

• Proven track record of meeting project deadlines.

• Self-motivated, proactive, and flexible in approach to work.

Principal Contacts

• Interaction with Service Desk, offshore technical support teams, business users, system owners, and technical colleagues.

• Regular communication with Senior Management.

• Coordination with vendors of IT products and services, and technical resources from service providers.

Special Factors

• Willingness to work outside normal hours for system testing and upgrades.

• Availability for occasional travel to other regional or international locations.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#LI-VC1

#LI-Remote

#ForeverCaring

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [e-mail].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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