On‑Site IT Service Desk Team Lead – Walsall

whg; Walsall; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

27 days annual leave

Defined benefit pension scheme

Health cash plan

Shopping and leisure discounts

Job summary

whg in Walsall is looking for an experienced IT Service Desk Team Leader to lead the frontline IT support team. This full-time permanent position demands a strong technical leader with expertise in ITIL principles and service management.

The successful candidate will manage a team, deliver high-quality support, and oversee IT asset management initiatives, ensuring effective service delivery. Benefits include a competitive salary, 27 days annual leave, and various employee discounts.

Qualifications

• Proven experience in a Service Desk or IT support environment.
• Experience leading technical teams and mentoring staff.
• Strong understanding of incident and asset management processes.

Responsibilities

• Lead and develop a team of IT Technicians.
• Manage IT Service Management solutions and Incident Management processes.
• Ensure incidents are resolved within service levels.

Skills

Leadership

ITIL principles

Technical support

Communication

Organizational skills

Education

Degree in a technology related discipline

ITIL Foundation certification

Job description

whg in Walsall is looking for an experienced IT Service Desk Team Leader to lead the frontline IT support team. This full-time permanent position demands a strong technical leader with expertise in ITIL principles and service management.

The successful candidate will manage a team, deliver high-quality support, and oversee IT asset management initiatives, ensuring effective service delivery. Benefits include a competitive salary, 27 days annual leave, and various employee discounts.