Big & Bulky Installations Manager

JD.COM INTERNATIONAL UK LTD; Luton; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Job summary

JINGDONG Logistics, based in the United Kingdom, is seeking an Installation Manager to oversee end-to-end installation for big & bulky products in Luton. You will manage installation operations, partners, and customer experience, ensuring on-time, right-first-time delivery.

Join a fast-growing, technology-driven logistics team and help scale Joybuy’s installation services while controlling costs and maintaining safety standards.

Qualifications

• Bachelor's degree in Operations, Engineering, Logistics, or a related field preferred.
• Experience in installation, field service, home delivery, or technical operations.
• Strong experience managing external service providers or technician networks.
• Knowledge of furniture, appliance, or home installation processes.
• Solid understanding of health & safety standards and field compliance.
• Strong operational, analytical, and problem-solving skills.
• Customer-focused mindset with experience managing service quality at scale.

Responsibilities

• Installations operations management for furniture, appliances, and oversized items.
• Recruit, onboard, and manage installation partners, contractors, and service providers.
• Define installation SOPs, quality standards, and training requirements.
• Monitor partner performance, productivity, and compliance with SLAs.
• Own installation-related customer experience, including scheduling and escalations.
• Drive safety training, audits, and compliance across installation activities.
• Track KPIs such as lead time, rework rate, damage rate, and cost efficiency.

Skills

Installation operations

Partner management

Customer experience

Quality safety compliance

Cost management

Cross-functional collaboration

Education

Bachelor’s degree in Operations, Engineering, Logistics, or a related field

Job description

JINGDONG Logistics, based in the United Kingdom, is seeking an Installation Manager to oversee end-to-end installation for big & bulky products in Luton. You will manage installation operations, partners, and customer experience, ensuring on-time, right-first-time delivery.

Join a fast-growing, technology-driven logistics team and help scale Joybuy’s installation services while controlling costs and maintaining safety standards.