On Board Standards Team Leader

SSP UK & Ireland; Liverpool; On-site; GBP 31,000 - 35,000; Full time

Job summary

Join Rail Gourmet as an On Board Standards Team Leader, responsible for leading a team to ensure high customer service levels and compliance with regulations. This full-time position involves coaching and managing staff, with full training and development opportunities provided. Enjoy various employee benefits including discounts, training, and health support.

Benefits

Employee Discounts up to 50%

75% discount on SSP brands during work hours

Access to training and development programs

Health and Wellbeing Support

Referral Rewards of £400

28 days holiday pro rata including Bank Holidays

Qualifications

• Must be 18 years or older due to responsibilities.
• Strong coaching and people management skills are required.

Responsibilities

• Support with coaching the On Board Team to meet customer service levels.
• Ensure compliance with Health & Safety and Food Hygiene Regulations.

Skills

Customer Service

People Management

Compliance Awareness

Job description

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Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UK is seeking a motivated individual to join our team as a On Board Standards Team Leader for Trans Pennine Express (TPE) at Liverpool & York.

Pay Rate: £15.04 per hour.

Hours: Full Time.

Shifts: Rotational shifts between 6am and 10:30pm, including weekends.

• Applicants must be 18 years or older due to certain responsibilities within the role.
  
  

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

As a Onboard Standards Team Leader You’ll

• Support Onboard Standards Manager, with coaching the On Board Team to deliver high customer service levels and the relevant sales targets.
• Support Onboard Standards Manager, with staff engagement is maximised through your people management skills.
• Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
• Liaison with peers within RG.
  
  

WHY JOIN AS A ONBOARD STANDARDS TEAM LEADER?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
  
  

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as a On Board Standards Team Leader.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitality

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