Apartment Host

Ennismore; City of Edinburgh; On-site; GBP 22,000 - 28,000; Full time

Job summary

An innovative hospitality group is seeking an Apartment Host to create unforgettable experiences in the heart of Edinburgh. This role involves ensuring guests feel welcome and at ease while managing event spaces and providing exceptional service. Join a passionate team dedicated to delivering great hospitality and enjoy perks like competitive pay, generous holidays, and opportunities for personal growth. If you're enthusiastic about making a positive impact and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

29 days holiday

Pension

Life insurance

Free food during shifts

Free night stay

Training and development

Volunteer time off

Team events

Discounts across Ennismore hotels

Qualifications

• Previous experience in a busy front of house role.
• Passion for hospitality and creating memorable experiences.

Responsibilities

• Ensure a welcoming and memorable experience for guests.
• Maintain meeting room setups and assist with events.
• Liaise with teams to provide seamless service.

Skills

Hospitality

Customer Service

Event Coordination

Cash Handling

Job description

We can’t wait to open our first UK hotel outside of London…and where better than the characterful capital of Scotland, Edinburgh. We are now looking for an Apartment Host to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Events Manager, you’ll be responsible for creating and delivering unforgettable experiences for our guests and support the smooth running of day and evening functions, meetings and events, making sure the guests that use our space have a brilliant experience whether it is for a business meeting or a social occasion.

The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city (including the introduction of a new room category for the Hox), a main restaurant and big lobby & bar, a large event space and The Apartment - our unique meetings and events concept.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary per hour.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Be the go-to for all delegates, you’ll have your own way of helping them with what they need, making them welcome and at ease.
• Ensure our space is set to impress from first light, to close of play, with everything in-between.
• Keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, with billing and checking in and out for events are smooth.
• Liaise closely with our groups and events team and work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they go and beyond.
• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and supporting with requests.
• Handle cash and card payments and help out the team on the floor.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you, you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.

1. First name *

2. Last name *

3. Email *

4. Phone *

5. Resume *. We accept .pdf, .doc, and .docx formats.

* these questions are a must

By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy . If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here . *