On Board Host

SSP Group; City of Edinburgh; On-site; GBP 27,000 - 33,000; Full time

Job summary

Join Rail Gourmet as an On Board Host, delivering exceptional customer service aboard TransPennine Express trains. Enjoy a range of benefits including discounts, training opportunities, and internal growth options while contributing to a premier catering service in the railway industry.

Benefits

Employee Discounts up to 50%

Up to 75% discount during work hours

Friends and Family App Discounts

Access to Training and Development

70% of Managers are Internal Promotions

Health and Wellbeing Support

Financial Support including Loans

Holiday Allowance of 28 days pro rata

Qualifications

• No specific formal education is required, but strong customer service skills are needed.
• Ability to manage stock and achieve sales targets independently is essential.
• Training will be provided.

Responsibilities

• Provide at seat trolley service and manage transactions.
• Assist passengers on trains and engage with diverse needs.
• Adhere to hygiene and safety standards.

Skills

Customer Service

Stock Management

Sales Achievement

Hygiene Standards Adherence

Job description

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Join Rail Gourmet - Catered to You and Your Career!

Rail Gourmet UKis seeking a motivated individual to join our team asOn Board HostforTransPennine Express (TPE)atEdinburgh Waverly Station.

Hours: Permanent Full Time 40 hours & Part Time (weekends only) 20 Hours
Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
Pay Rate: £ 13.20 per hour plus commission

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Full training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.

WHY JOIN AS AN ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Up to 75% discount off on SSP brandsduring work hours.
• Friends and Family App:20%discountacross our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn:Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities:Build your career with us!70%of our Managers are internal promotions.
• < App:Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support:Retail Trust, flexible working, family-friendly leave.
• Culture:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support:UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.