On Board Civil Enforcement Officer

Videalert; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Videalert is seeking an On Board Civil Enforcement Officer to join the Transportation team in London. This role involves parking enforcement responsibilities, including issuing Penalty Charge Notices and offering customer support in challenging situations. Candidates should have a GCSE or equivalent in Maths and English, and possess strong communication and customer service skills.

Benefits

Flexible working shifts

Training and development opportunities

Full uniform provided

Competitive holiday benefits

Health and wellbeing support

Employee perks and discounts

Green travel options

Company pension scheme

Qualifications

• GCSE or Equivalent in Maths and English is essential.
• Ability to operate a handheld computer terminal.
• Ability to communicate with customers, often in demanding circumstances.

Responsibilities

• Carry out parking enforcement duties and regulations.
• Liaise with the public regarding parking issues.
• Report equipment breakdowns and maintain company equipment.

Skills

Customer service skills

Ability to communicate

Ability to operate a handheld computer

Education

GCSE or Equivalent in Maths and English

Job description

Videalert Waltham Forest, England, United Kingdom

Join or sign in to find your next job

Join to apply for the On Board Civil Enforcement Officer role at Videalert

Videalert Waltham Forest, England, United Kingdom

2 days ago Be among the first 25 applicants

Join to apply for the On Board Civil Enforcement Officer role at Videalert

Get AI-powered advice on this job and more exclusive features.

Due to continued growth, we are looking to recruit an On-Board Civil Enforcement Officer to join our Transportation team. In this role, you will be responsible for carrying out parking enforcement, including the authorisation and regulation of vehicles in designated areas.

Duties & Responsibilities

People

• To act as relief and cover for other enforcement staff during periods of absence
• To carry out the duties of the post with due regard to the Company’s equal opportunities policy
• To be flexible - carry out any other duties as and when required by the management
  
  

Customers/Clients

• To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times
• To assist in providing an effective customer care policy
  
  

Processes

• To enforce TMA 2004 legislation and the Council’s policies in respect of parking controls by issuing of Penalty Charge Notices to vehicles in contravention of the regulations
• To authorise vehicles for specific clamp and removal action in line with contract guidelines
• To use and be responsible for the care and general maintenance of any company equipment allocated in order for daily tasks to be carried out
• To report all occurrences of equipment breakdown and irregularities within the enforcement areas
• To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service
• To comply with uniform code and ensure where high visibility clothing while carrying out duties on street.
• To adhere to procedures and policies set by NSL management.
  
  

Qualifications (Essential)

• GCSE or Equivalent in Maths and English
  
  

What we are looking for? (Essential)

• Ability to operate a handheld computer terminal.
• Ability to communicate with customers, often in difficult and demanding circumstances.
• Ability to write simple reports and complete pocketbook notes.
• Customer service skills.
• Ability to use smartphone/Radio.
  
  

Key Result Areas

Expected Deliverables

• Delivery of all contractual requirements to the satisfaction of NSL and the Client
  
  

KPIs

• Attendance
• Complaints
• Quality of tickets issued / Clamps / Removals
  
  

What’s in it for you?

• Flexible Working:we provideflexible shift patternshelping you toachieve theright work life balance for you
• Training and Development:top class learning opportunitiesgiving you theconfidence to do a great jobandopportunity to grow with the company
• Full Uniformprovided
• Leave Benefits Competitive holiday (including bank holidays)we all deserve toenjoy a break from work
• Family Friendly Benefits:enhanced Maternity & Paternity package(subject to eligibility criteria)
• Health and Wellbeing:full access to ourEmployee Assistance Programme,Wellbeing HubandGym Discountsbecauseyour health and wellbeing is important to us
• Employee Perks:enjoy online and instore discounts and perksfrom your favourite retail shops, travel and social places
• Reward and Recognition:your efforts won't go unnoticed
• Green Travel:Cycle to WorkandGreen Car Salary Sacrifice Schemesare available (subject to eligibility)because the environment matters to us
• Company Pension Schemewe'll help yousave for your future
• Death in Service Benefit:providingpeace of mind
  
  

Interested?Apply online today and a member of the team will be in touch soon.

A Bit About Us

Marston Holdings Ltd are formed of nine brand entities, each with specialist skills and knowledge that together provide services tosupport the government, utilities and private sectors through the delivery of market leading integrated technology-enabled solutions, from design and implementation to management and recovery.

If successful you will be joining our Transportation team who operate under our NSL brand as part of Marston Holdings Ltd. We are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. This includes comprehensive parking and street management solutions that contribute to creating a great place to work and live.

You will probably know us best as the friendly faces you see around your local neighbourhoods and high streets keeping your streets safe and accessible.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

PIDR 100646 08/24

INDLP

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Software Development

Referrals increase your chances of interviewing at Videalert by 2x

Sign in to set job alerts for “Enforcement Officer” roles.

London, England, United Kingdom 4 days ago

Erith, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

City Of London, England, United Kingdom 1 week ago

Ealing, England, United Kingdom 3 days ago

Law Enforcement Response Team Operations Policy Associate (Short-Term Employment)

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

Enfield, England, United Kingdom 12 hours ago

London, England, United Kingdom 2 weeks ago

Hammersmith, England, United Kingdom 1 month ago

Licensing Enforcement Officer LBHF619418

Hammersmith, England, United Kingdom 3 weeks ago

London, England, United Kingdom 6 days ago

Orpington, England, United Kingdom 2 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 5 days ago

Erith, England, United Kingdom £30,601.76-£30,601.76 1 month ago

London, England, United Kingdom 3 months ago

Harrow, England, United Kingdom 6 days ago

Assistant Private Secretary role in the Employment Tribunal President’s Private Office, Judicial Office (Ref: 7106)

London, England, United Kingdom 1 day ago

Administrator – Police Staff – Compliance & Assurance - Counter Terrorism Policing HQ

London, England, United Kingdom 5 days ago

London, England, United Kingdom 3 days ago

Principal Enforcement Officer - Regulatory Health & Safety Team

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.