Omni-Channel UX Architect: End-to-End Experiences

A.S. Watson Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Employee discounts

Learning & development

Job summary

AS Watson Group seeks a UX Architect to shape the information architecture and personalise frameworks across App, Mobile and Desktop. You will turn business strategy into scalable experience blueprints, working with product, design, analytics and engineering across international markets.

Role focuses on reducing friction, improving conversions and delivering customer-centric journeys with measurable impact. Hybrid work model offered and global brands under AS Watson.

Qualifications

• Strong UX Architecture experience across complex digital, ecommerce or omnichannel environments.
• Ability to design and scale navigation across App, Mobile and Desktop.
• Experience with international markets and multiple brands.
• Knowledge of personalisation and experimentation methodologies.

Responsibilities

• Define end-to-end experience architecture across App, Mobile and Desktop.
• Design and optimise journeys, navigation and interaction flows.
• Translate strategy and insights into blueprints for product, design and development.
• Bridge customer needs with technical implementation and drive delivery efficiency.
• Collaborate with Product, Engineering, Analytics and CX teams to validate solutions.

Skills

UX Architecture

Information Architecture

Service Design

Journey frameworks

International markets

Stakeholder management

Personalisation

Experimentation

Job description

AS Watson Group seeks a UX Architect to shape the information architecture and personalise frameworks across App, Mobile and Desktop. You will turn business strategy into scalable experience blueprints, working with product, design, analytics and engineering across international markets.

Role focuses on reducing friction, improving conversions and delivering customer-centric journeys with measurable impact. Hybrid work model offered and global brands under AS Watson.